Summary
Overview
Work History
Education
Skills
Timeline
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Krysten Pulsifer

Warsaw,NC

Summary

Accomplished Assistant Retail Sales Manager with a proven track record, enhancing customer satisfaction and loyalty through exceptional communication and customer complaint resolution. Skilled in store operations and team management, adept at fostering loyalty and exceeding sales targets through strategic leadership and organizational skills.

Overview

11
11
years of professional experience

Work History

Lead Guest Service Representative

Pilot Travel Centers
10.2022 - Current
  • Train new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborate with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Help customers complete purchases, locate items, and join reward programs.
  • Handle escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Retail Service Specialist

O'Reilly Auto Parts
09.2021 - 10.2022
  • Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Attended to customer complaints and processed product return or replacement requests.
  • Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
  • Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
  • Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.

Assistant Retail Sales Manager

Warsaw Hardware
06.2013 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.

Education

GED -

James Sprunt Community College
Kenansville, NC

Information Technology Systems

My Computer Career
Raleigh, NC
10.2017

Skills

  • Store Operations
  • Reliability
  • Exceptional Communication
  • Staff Training
  • Team Management
  • Organizational Skills

Timeline

Lead Guest Service Representative

Pilot Travel Centers
10.2022 - Current

Retail Service Specialist

O'Reilly Auto Parts
09.2021 - 10.2022

Assistant Retail Sales Manager

Warsaw Hardware
06.2013 - 09.2021

GED -

James Sprunt Community College

Information Technology Systems

My Computer Career

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Krysten Pulsifer