Krysten Shumaker
Scheduling Specialist
Euless,TX
Summary
Adaptable and professionally driven to achieve personal and team success. With years of experience and knowledge of customer communications, needs and retention. Aiming to leverage these skills to successfully fill the role within the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reservation Sales Agent
Gaylord Texan Resort & Convention Center
10.2022 - Current
- Managed online reservation inquiries and assisted guests with questions throughout entire booking cycle.
- Answer all internal and external calls for Gaylord Texan and external calls for Gaylord National acting as first point of contact
- Assist with any questions guest may have and process request via telephone, email, and chat.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Manager/Team Lead
Southern Gourmet Kitchen, Dallas
02.2018 - 08.2022
- Hiring and managing employees
- Trained new team members by relaying information on company procedures and safety requirements.
- Generate schedules and recording payroll data
- Increased bar sales monthly by creating new drinks
- Bar inventory management
- Handling customer complaints and ensuring customer satisfaction
- Worked different stations to provide optimal coverage and meet production goals.
Wax Specialist
European Wax Center
10.2019 - 08.2020
- Upselling and educating guest on at-home products and after care techniques
- Meeting daily service goals of $200 and sales goal of $40
- Ensure comfort and safety of all clients by maintaining clean workspace and relaxed environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Server/Bartender
Mickeys Sports Bar & Grill
06.2018 - 07.2019
- Handled high volumes of customers regularly
- Interacting with customers, taking orders, and serving food and drinks
- Assessing bar customers needs and preferences and making recommendations.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Passenger Service Agent
Envoy Air Headquarters
03.2016 - 01.2018
- Trained new employees on procedures of functioning their gate area
- Efficiently handling customer concerns
- Actively communicating with customers to determine travel preferences
- Initiated and managed boarding and deplaning processes, including operating the jet bridge
- Handling passenger's baggage, such as loading and unloading, claims and fees
- Efficient in safety and security procedures in and around aircrafts.
Server Trainer
HOA
12.2014 - 02.2016
- Worked as a team to distribute food and drinks in a timely manner and to provide the utmost dining experience
- Trained new employees of company policy, procedures, and expectations
- Total checks accordingly for customers, and accept cash and credit card payments
- Maintained cleanliness of restaurant per state standards.
Sales Associate
Old Navy
11.2014 - 09.2015
- Actively engaged in hands on customer service
- Helped customers find and purchase items suited to their liking if needed
- Up sale items and company credit cards to meet daily goals
- Solved customer complaints and also maintained an eye catching sales floor.
Education
3 Years - Mathematics
Jackson State University
JacksonSkills
- Effective managing skills
- Excellent written and verbal communication skills
- Team player
- Bartending
- Cosmetology
- Communicator Fast pace learner
- Excellent memory
- Effective tutor/trainer Team player
- Efficient and Detail-Oriented
- Responsible Alcohol Service
Certification
- Licensed Cosmetologist- July 2019- Current
Timeline
Reservation Sales Agent
Gaylord Texan Resort & Convention Center
10.2022 - Current
Wax Specialist
European Wax Center
10.2019 - 08.2020
Server/Bartender
Mickeys Sports Bar & Grill
06.2018 - 07.2019
Manager/Team Lead
Southern Gourmet Kitchen, Dallas
02.2018 - 08.2022
Passenger Service Agent
Envoy Air Headquarters
03.2016 - 01.2018
Server Trainer
HOA
12.2014 - 02.2016
Sales Associate
Old Navy
11.2014 - 09.2015
3 Years - Mathematics
Jackson State University