Krysten Shumaker
Euless,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Interacts effectively with customers of diverse ages, backgrounds and interests. Projects service mentality with a warm, caring attitude.
Overview
9
9
years of professional experience
Work History
Reservation Sales Agent
Gaylord Texan Resort & Convention Center
09.2022 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided high-level customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Answered incoming calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled high volume of calls and answered questions from interested patrons for 50 customers per day.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
Manager
Southern Gourmet Kitchen
01.2018 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance and sales 10% by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance
Customer Care Representative
MONI Smart Security
02.2016 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by more than 90% employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted call-in customers with questions and orders.
- Eliminated inefficiencies by collaborating on best practices and customer care procedures with other departments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Server Trainer
HOA
11.2014 - 03.2016
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees increasing sales by 20%
- Organized and oversaw service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Sales Associate
Old Navy
12.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Mathematics
Jackson State University
Jackson, MS05.2025
Skills
- Insurance Procedures Understanding
- Positive Reinforcement Strategies
- Customer Queries
- Team Collaboration
- Microsoft
- Process Efficiency Improvements
- Special Events
- Diverse Populations
Timeline
Reservation Sales Agent
Gaylord Texan Resort & Convention Center
09.2022 - Current
Manager
Southern Gourmet Kitchen
01.2018 - 09.2022
Customer Care Representative
MONI Smart Security
02.2016 - 01.2018
Sales Associate
Old Navy
12.2014 - 09.2015
Server Trainer
HOA
11.2014 - 03.2016
No Degree - Mathematics
Jackson State University
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