Krysten Smith
Columbus,OH
Summary
Driven and dedicated Assistant Property Manager with a proven track record at The Solomon Organization. Enthusiastic about meeting all kinds of people and familiar with creating successful resident retention at the property. Works cooperatively with property ownership, vendors, residents and staff. Have a thorough understanding of fair housing regulations and resident management.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Solomon Organization
12.2021 - Current
- Followed up on delinquent tenants and coordinated collection procedures on a 334 unit property.
- Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income and completed checklist for each applicant.
- Resolved conflicts between tenants regarding noise, parking, etc.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Collected and maintained careful records of rental payments and payment dates.
Front Desk Receptionist
Shaner Hotel Group
09.2019 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process at a 116 room hotel/bar.
- Cleaned front office area to create professional and welcoming environment for visitors and employees.
- Scheduled and confirmed appointments for hotel.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Trained new team members on company procedures, customer service and issue resolution.
Skills
- Property Management
- Sales
- Proficient in Yardi
- Customer Service
- Cash/Checks/Money Handling
Timeline
Assistant Property Manager
Solomon Organization
12.2021 - Current
Front Desk Receptionist
Shaner Hotel Group
09.2019 - 11.2021
Similar Profiles
Derick MoralesDerick Morales
Resident Account Coordinator at Solomon OrganizationResident Account Coordinator at Solomon Organization
Tonya Simon-RogersTonya Simon-Rogers
Community Manger at Solomon OrganizationCommunity Manger at Solomon Organization
Lori SharpeLori Sharpe
Property Manager at Solomon OrganizationProperty Manager at Solomon Organization