Krysten Williams
Bel Air,MD
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Hardworking employee enthusiastic about learning the Bus Driving field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Project Manager/ Dispatcher
Douron
01.2020 - 03.2022
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Drove team success through shared vision and recognition of quality performance.
Store Manager
Rack Room Shoes
03.2020 - 10.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Team Lead
Rack Room Shoes
11.2019 - 05.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
Service Advisor
Heritage Mazda
06.2019 - 11.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Foreman/ Driver/Dispatcher
Williams Property Services
12.2016 - 06.2019
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
Office Manager/ Driver/ Dispatcher
Marquis Auto Sales & Transport
10.2014 - 12.2016
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Organized records of vehicles, schedules and completed orders.
- Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
- Expedited resolutions of shipping errors and packaging mistakes.
Service Advisor/Lot Technician
CarZone
06.2011 - 10.2014
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Escorted drivers to vehicles and helped load or carry large items.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Education
AA - Accounting
Harford Community College
High School Diploma -
Bel Air High School
Bel Air, MD06.2011
Skills
- Helping lead others towards success
- Expertise in conflict management
- Expertise in
- Word, Excel, Outlook, WordPerfect and Quickbooks
- Interpersonal skills
- Relationship Building with Customers
- Organized
- Works well with a team
- Effective Communication
- Creative Solutions
- Updating Logs
- Recordkeeping Requirements
Timeline
Store Manager
Rack Room Shoes
03.2020 - 10.2020
Project Manager/ Dispatcher
Douron
01.2020 - 03.2022
Team Lead
Rack Room Shoes
11.2019 - 05.2020
Service Advisor
Heritage Mazda
06.2019 - 11.2019
Foreman/ Driver/Dispatcher
Williams Property Services
12.2016 - 06.2019
Office Manager/ Driver/ Dispatcher
Marquis Auto Sales & Transport
10.2014 - 12.2016
Service Advisor/Lot Technician
CarZone
06.2011 - 10.2014
AA - Accounting
Harford Community College
High School Diploma -
Bel Air High School
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