Krystena Carolina

Assist in motivating the sales team to meet sales objectives and loss prevention goals by training and mentoring staff. Assist in hiring, training, and overseeing new store staff. Assist in coaching and counseling associates; monitoring and reviewing sales results. Assist in leading associates to drive a selling culture that maximizes store profitability. Deliver excellent service to ensure high levels of customer satisfaction. Resolve customer concerns and complaints in a timely and professional manner. Ensure that visual and operational elements are consistent with company standards. Protect company assets through effective inventory control and loss prevention practices.

Deliver and model outstanding customer service to encourage repeat visits. Responsible form managing and training staff. Responsible for achieving store sales goals. Maintain expense management program. Set up maintenance program and ensure maintenance is properly executed. Manage and delegate projects to staff. Open and close store. Order supplies. Responsible for bank deposits.

Manage the day-to-day operations and personnel of a warehouse outlet store as directed by the store manager and 1st assistant manager. Responsible for documenting daily incidents either from customers or employees and give to management to handle. Responsible for obtaining or receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores.

Oversee day-to=day operations. Communicated professionally with carious levels of corporate management. Open and close store. Trained, developed, counseled, mentored, and disciplined staff. Delivered excellent customer service. Managed inventory. Counted cash drawers. Manage projects and delegate to staff as necessary. Drive sales.

Delivered excellent customer service through drink service. Opened and closed. Maintain cleanliness of area asp per regulations. Worked in a fast paced environment.

Ops manager to ensure inventory flow on floor, in the stockroom. Communicates and resolves customer issues. Communicates professionally with various levels of corporate management. Processes new shipments and organizes for floor set changes. Maps floor sets with store manager to ensure smooth transition. Train, develop, and delegate tasks to store associates. Fulfills directs orders, send sales and BOPIS. Drive sales. Provides an excellent customer experience that ensures repeat visits.

Greeted customers as they entered, took phone reservations utilizing the waiting list, gave menus, took orders(Tue-Go’s also), answered questions about the menu and food, upsold food and drinks, received payment, communicated orders with the kitchen staff, seated customers, and helps with customer service and cleaning.

Performed opening and closing procedures, maintained convenience store cleanliness, stocked coolers, maintained fountain, coffee, and roller grill items, helped customers with merchandise and fuel purchases, sold and redeemed lottery transactions, accepted shipment and deliveries, responsible for product organization.

Served as greeter, provided measurements for men's businesswear, acquired any and all customer
desired items via in store, telephone, or online, attended fitting rooms, helped customers style themselves, handled cash, credit, and voucher transactions, trained new associates, responsible for displaying product on sales floor and quantity of product on sales floor and in back room.

Served as greeter, provided customers with fashion styling, attended fitting rooms, acquired any and all customer desired items via in store or online, handled cash, credit and check transactions, Processed returns and DOMs, and responsible for display and quantity of product on sales floor. Greeter, personal shopper, cashier, stylist, merchandiser, inventory coordinator, fitting room attendant, recovery specialist, customer service. Made Prominent Performance (achieved net sales and ROV goals) for 7 months.

Served as greeter, provided measurements for men's businesswear, acquired any and all customer desired items via in store, telephone, or online, attended fitting rooms, helped customers style themselves, handled cash, credit, and voucher transactions, trained new associates, responsible for displaying product on sales floor and quantity of product on sales floor and in back room. Greeter, personal shopper, cashier, stylist, merchandiser, inventory coordinator, fitting room attendant, recovery specialist, customer service. #1 Sales associate for 8 months. One of the Top 2 Sales associates for length of employment.

Served as greeter, provided cosmetic consultations and demonstrations for hair care, body care, and skin care, acquired any and all customer desired items via in-store and telephone orders, trained new associates, and responsible for displaying and replenishing stock on floor. Greeter, personal shopper, cashier, stylist, merchandiser, inventory coordinator, recovery specialist, customer service. We went over our sales goal every period and we received a 20% bonus.

Served as greeter, provided female customers with bra fits, attended fitting rooms, acquired any and all customer desired items via in store or online, handled cash, credit and check transactions, and responsible for quantity of product on sales floor and in back room.

Managed team funds and payroll. Responsible for managing team statistics and advertising. Organized fundraising events and community service projects.