Krystena Figueroa
Appleton,WI
Summary
Team-focused leader skilled in clear communication and operational issue resolution. Delegates responsibilities to improve workflow efficiency and delivery timelines. Manages multiple priorities with high attention to detail and reliable follow-through.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Director
New Creations Recovery
Greenville, Wisconsin
05.2026 - Current
- Maintained daily operations and fostered a supportive recovery setting for clients.
- Coordinated community outreach initiatives to increase awareness of available recovery services.
- Reviewed and updated policy manuals, ensuring alignment with industry standards and regulations.
- Prepared presentations for board meetings summarizing key developments within the company.
- Supported recovery program development for clients with substance use challenges.
- Assisted with intake screening to identify client needs and appropriate services.
Stylist
Hair Affair
Green Bay, Wisconsin
03.2025 - Current
- Executed high-volume hair washing, coloring, cutting, and styling for diverse clientele.
- Provided personalized hair consultations to understand client needs and preferences.
- Cultivated strong client relationships, fostering loyalty and encouraging repeat visits.
- Maintained organized and clean styling station and salon areas to enhance client experience.
- Ensured a tidy work environment to promote productivity and stay productive.
- Collected payment from customers and scheduled next appointments.
Coordinator
Genesis Club
Appleton, Wisconsin
01.2023 - Current
- Managed volunteer schedules, optimizing team availability for various activities.
- Managed volunteer activities, enhancing facility operations and community engagement. for daily operations of the facility
- Coordinated inventory processes, ensuring timely product availability for customer needs, and stock
- Resolved complaints and disturbances, fostering a positive environment for visitors. or disturbances.
- Updated and maintained memberships with current information.
Education
Associate of Arts - Cosmetology
Fox Valley Technical College
Appleton, WI08-2024
Associate of Arts - General Studies
Northeast Wisconisn Techincal College
Green Bay, WI04-2012
Skills
- Policy writing
- Program development
- Intake screening
- Client outreach
- Presentation preparation
- Project management
- Resource allocation
- Volunteer management
- Complaint resolution
- Customer relationship management
- Effective communication
- Team building
- People management
- Time management
- Problem solving
- Task delegation
Certification
- Recovery Coach
Timeline
Director
New Creations Recovery
05.2026 - Current
Stylist
Hair Affair
03.2025 - Current
Coordinator
Genesis Club
01.2023 - Current
Associate of Arts - Cosmetology
Fox Valley Technical College
Associate of Arts - General Studies
Northeast Wisconisn Techincal College