Summary
Overview
Work History
Education
Skills
Timeline
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Krysthal Giles

Orlando,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Office Manager

Coast Dental
12.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Running end-of-day and end-of-month reports and doing daily deposits.

Treatment Coordinator

Bright Now! Dental
07.2013 - 12.2017
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Education

Medical Office Administration

Concorde Career Institute - Orlando
Orlando, FL
07.2013

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Payroll Processing

Timeline

Office Manager

Coast Dental
12.2017 - Current

Treatment Coordinator

Bright Now! Dental
07.2013 - 12.2017

Medical Office Administration

Concorde Career Institute - Orlando

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Krysthal Giles