Overview
Work History
Education
Skills
Additional Information - Linkedin
Languages
Timeline
Generic

KRYSTHELL CASTILLO-GUERRA

Manassas,Virginia

Overview

3
3
years of professional experience

Work History

Student Staff

Virginia Tech Dining Services
Blacksburg, VA
03.2024 - Current
  • Packed items for grubhub and up-front orders
  • Worked on items like saucing wings and packing them for customers
  • Worked on packing side orders
  • Attended to opening and closing shop

Crew Member

Arby's
Manassas, Virginia
06.2023 - 08.2023
  • Utilized problem-solving skills when resolving conflicts among team members or customers
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
  • Completed all store opening and closing procedures.

Crew Member

McDonald's
Manassas, Virginia
05.2022 - 08.2022
  • Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Completed all store opening and closing procedures
  • Maintained knowledge of store menus to advertise promotions and limited-time offers
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.

Crew Member

Auntie Anne's
Manassas, Virginia
07.2021 - 08.2021
  • Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike.

Weeks of Welcome Leader

VT New Student and Family Programs
Blacksburg, Virginia
08.2023
  • Worked with coworkers to complete tasks
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Responded quickly to meet customer needs and resolve problems.

Education

Bachelor of Science (B.S.) in Marketing Candidate -

Virginia Polytechnic Institute and State University
05.2025

Skills

  • Customer service
  • Quick learner
  • Communicative
  • Teamwork
  • Organized

Additional Information - Linkedin

www.linkedin.com/in/kqxr11s

Languages

  • English
  • Spanish

Timeline

Student Staff

Virginia Tech Dining Services
03.2024 - Current

Weeks of Welcome Leader

VT New Student and Family Programs
08.2023

Crew Member

Arby's
06.2023 - 08.2023

Crew Member

McDonald's
05.2022 - 08.2022

Crew Member

Auntie Anne's
07.2021 - 08.2021

Bachelor of Science (B.S.) in Marketing Candidate -

Virginia Polytechnic Institute and State University

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KRYSTHELL CASTILLO-GUERRA