KRYSTI LUNDY
Summary
Management professional with 11 years of experience in operational efficiency and customer satisfaction. Expert in team leadership, conflict resolution, and process improvement, driving significant sales growth and cost reductions. Passionate about fostering collaborative environments and delivering exceptional guest experiences.
Overview
12
12
years of professional experience
Work History
RESTAURANT ASSISTANT MANAGER
Zaxbys
Stockbridge
07.2019 - 03.2023
- Led a team of 20 employees, fostering a collaborative environment and improving staff retention rates.
- Managed daily operations to streamline workflow and elevate customer satisfaction.
- Trained and supervised staff to enhance skills and maintain low turnover rates.
- Resolved customer complaints efficiently, enhancing overall guest experience.
- Resolved customer complaints efficiently, boosting satisfaction scores and repeat business.
- Analyzed sales data to optimize inventory levels, ensuring product availability and reducing stockouts.
- Implemented cost control measures that significantly reduced waste and expenses.
RESTAURANT GENERAL MANAGER
Taco Bell
McDonough
05.2013 - 07.2019
- Managed daily operations, leading to 12% sales increase through staff training and improved customer service.
- Implemented cost-saving measures to reduce waste by 7% and enhance overall profitability.
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on food safety and service standards.
- Developed schedules to optimize team performance and labor costs.
LEAD TELLER
Wells Fargo
Stockbridge
03.2011 - 06.2014
- Managed daily operations and supervised team of tellers, achieving efficient service and accuracy.
- Resolved complex customer issues, improving satisfaction and retention rates.
- Implemented security protocols, reducing risks and ensuring compliance.
- Trained new tellers, creating a knowledgeable team environment that improved service quality.
Education
DIPLOMA -
Baldwin High
Milledgeville, GeorgiaCOSMETOLOGY LICENSE -
Atlanta Technical College
Atlanta, GeorgiaSkills
- Customer Service
- Operational Efficiency
- Process Improvement
- Team Leadership
- Team building
- Employee training
- Training Development
- Conflict Resolution
Timeline
RESTAURANT ASSISTANT MANAGER
Zaxbys
07.2019 - 03.2023
RESTAURANT GENERAL MANAGER
Taco Bell
05.2013 - 07.2019
LEAD TELLER
Wells Fargo
03.2011 - 06.2014
DIPLOMA -
Baldwin High
COSMETOLOGY LICENSE -
Atlanta Technical College