Summary
Overview
Work History
Education
Skills
Accomplishments
Military Spouse of Active Duty Military
Timeline
Generic

Krysti Miyashiro

Summary

Excels in customer service with over twenty four years in the field. Great at building customer raport and meeting deadlines.

Overview

14
14
years of professional experience

Work History

Owner

Krysti's Kar Rentals
Cibolo
02.2022 - Current
  • Analyzed market trends related to pricing structures, competition levels and other factors affecting the car rental industry.
  • Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
  • Monitored inventory levels and reordered vehicles as needed to meet customer demands.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Conducted regular staff meetings with employees to discuss new procedures or changes in company policy.
  • Reviewed rental contracts on a daily basis to ensure compliance with state regulations and industry standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided training sessions for newly hired employees on proper procedures when renting out vehicles.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed monthly audits of all accounts receivable documents associated with the car rental business.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategies to increase customer satisfaction and loyalty while reducing operating costs.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer complaints promptly, providing excellent customer service at all times.
  • Ensured that all safety regulations were followed during vehicle inspections prior to renting out cars.
  • Collaborated with vendors to negotiate prices on parts and supplies used in maintaining the fleet.
  • Established policies for vehicle maintenance, cleaning and repair protocols.
  • Created and managed budgets for travel, training, and team-building activities.
  • Ensured compliance with safety regulations and company policies.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face, through phone conversations, emails, text, or through app.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.

Owner

Krysti's Kar Rentals
Cibolo
02.2022 - Current
  • Analyzed market trends related to pricing structures, competition levels and other factors affecting the car rental industry.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated performance of employees and provided feedback for improvement.
  • Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
  • Monitored inventory levels and reordered vehicles as needed to meet customer demands.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Reviewed rental contracts on a daily basis to ensure compliance with state regulations and industry standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Tracked sales figures for each month and compared results against budget projections.
  • Performed monthly audits of all accounts receivable documents associated with the car rental business.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints promptly, providing excellent customer service at all times.
  • Established policies for vehicle maintenance, cleaning and repair protocols.
  • Created and managed budgets for travel, and training.
  • Completed routine maintenance and repair.
  • Detail, maintenance and repair of vehciles.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed household errands and other essential duties.

Owner

Krysti's Krafts LLC
Ewa Beach
01.2019 - Current
  • Created one-of-a-kind handcrafted items from a variety of materials including wood, metal, fabric and paper.
  • Joined components together to form completed units using glue, dowels, nails, screws and clamps.
  • Computed labor and materials expenses to correctly estimate work costs for customers.
  • Organized workshops and classes teaching basic crafting skills to students of all ages.
  • Assisted with the design and development of custom craft projects for clients.
  • Provided assistance in setting up booths at conventions, festivals or special events showcasing crafted items.
  • Troubleshot technical issues with machinery used during production processes.
  • Developed marketing strategies to promote handmade crafts at various events.
  • Drafted detailed specifications to plan and discuss projects with customers.
  • Utilized online programs and marketplaces to promote and sell crafts, products, and art materials.
  • Collaborated with other crafters on developing innovative ideas for creating new products.
  • Researched current trends in crafting industry to keep up with customer demand.
  • Researched market trends and located target audiences to increase revenue and company scope.
  • Analyzed customer feedback and suggestions to improve product designs.
  • Maintained neat and clean tools, machinery and work areas.
  • Ensured that all necessary documents were completed accurately prior to shipment of goods.
  • Performed regular maintenance tasks such as cleaning, lubricating and adjusting machines according to manufacturer's instructions.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Financial side of business.
  • Customer service through email, social media, and text messaging

Cash Office Clerk

Ross Dress for Less
San Diego
09.2022 - 06.2023
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Matched orders with invoices and recorded required information.
  • Provided support to other departments when needed regarding cashiering functions.
  • Performed bookkeeping and accounting consulting services.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Complied with all safety procedures and regulations set forth by the company.
  • Reconciled discrepancies between physical count of funds versus computerized records.
  • Performed daily deposits into bank accounts as per store policy.
  • Demonstrated ability to work independently or in a team environment.
  • Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
  • Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Reconciled computer reports with manually maintained ledgers.
  • Reported any suspicious activity or theft immediately to management team.
  • Reconciled or entered report discrepancies found in financial records.
  • Balanced daily cash register totals to ensure accuracy of transactions.
  • Maintained a clean and organized workspace according to company standards.
  • Issued refunds and change due to customers accurately and timely.
  • Ensured all paperwork was completed correctly and submitted on time.
  • Conducted audits to ensure compliance with company policies and procedures.
  • Reduced financial discrepancies by verifying accounting statements.
  • Assisted customers with inquiries related to payment methods accepted by the store.
  • Attended mandatory training sessions related to job functions as required.
  • Counted and verified currency, coins and checks received during shift.
  • Updated computer system with new customer data as required.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

H&r Block
Honolulu
01.2012 - 04.2016
  • Provided accurate information about products and services to customers.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Mentored junior team members and managed employee relationships.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries via phone, email, and chat.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.

Tax Preparer

H&r Block
Honolulu
01.2011 - 04.2011
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Created spreadsheets detailing income sources, deductions, credits, estimated payments.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Implemented electronic filing procedures to streamline tax return processing and reduce errors.
  • Provided guidance on financial decisions related to taxes.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
  • Advised clients on tax planning strategies to minimize liabilities and maximize returns.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Educated clients on the implications of tax laws and their financial decisions.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Developed and maintained professional relationships with clients to encourage repeat business and referrals.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Compiled data from clients to accurately complete tax forms.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Maintained accurate records of all client transactions and filings.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Organized paperwork for efficient review by senior staff members.
  • Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
  • Computed taxes owed or overpaid for clients.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
  • Produced US and state income, gift tax, and estate tax returns for individuals.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
  • Conducted research on current trends in taxation law to stay up-to-date with changes.
  • Performed detailed record-keeping for all tax files and documentation for future reference.
  • Filed electronically through approved software programs.
  • Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
  • Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
  • Resolved client tax issues by investigating discrepancies and implementing corrective actions.
  • Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
  • Used tax form instructions and tables to complete tax forms.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Helped clients integrate new tax software with accounting software.
  • Reconciled bank statements and financial documents to ensure accurate tax reporting.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed household errands and other essential duties.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Some College (No Degree) - Business Administration

Columbia College, Chicago
Chicago, IL

Some College (No Degree) - Criminal Justice

Remington College
Honolulu, HI

Skills

  • Excels in customer service
  • Building customer rapport
  • Proficient in data base documentation
  • Trouble shooting
  • Deescalating issues
  • Understanding
  • Thorough and able to set correct call pace
  • 10 key
  • JIRA
  • Microsoft word, meetings, excel

Accomplishments

  • Collaboration with Hospice Hawaii for funding.

Inspired to seek funding and donations from individuals and companies.

  • Girl Scout Gold Award Recepient by putting on a Bereavement Camp for Children- 2000 (Planning 1999)

Put on a one week came for children who have lost loved ones. Collaborated with Hospice Hawaii, grief

counselors, psychologists, therapists, volunteers to provide resources and support. Reassurance that others also are going through the same thing and it is okay. Received funds through donations.

Military Spouse of Active Duty Military

Being a military spouse for 15 years has taught me so many things and allows me to bring those skills and lessons to any career.  It has taught me resilience through many deployments, relocating, balancing family needs of my children and husband. This taught me to never give up and to work hard with whatever circumstances come. Adaptability, the military life is so unpredictable. Moves, career changes, cultures, and people. Leading me career wise to go with the flow of changes and people making me adaptable and flexible to sudden changes, schedules, routines, and expectations. Strong communication. Effective communication is needed not only through the military life but also in everyday life whether it is marriage, raising my children, or career.  Support. Knowing its not jus about myself. Being supportive to my spouse, children, teams at work, customers, vendors, and management. Great at problem solving and organizational skills, and very understanding.

Timeline

Cash Office Clerk

Ross Dress for Less
09.2022 - 06.2023

Owner

Krysti's Kar Rentals
02.2022 - Current

Owner

Krysti's Kar Rentals
02.2022 - Current

Owner

Krysti's Krafts LLC
01.2019 - Current

Customer Service Representative

H&r Block
01.2012 - 04.2016

Tax Preparer

H&r Block
01.2011 - 04.2011

Some College (No Degree) - Business Administration

Columbia College, Chicago

Some College (No Degree) - Criminal Justice

Remington College

Similar Profiles

CREATE PROFILE
Krysti Miyashiro