Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Krysti Sanderson

Manchester,NH

Summary

My passion for working in the field of substance abuse and mental health stems from a deep commitment to helping individuals reclaim their lives and find hope in the face of adversity. I’ve witnessed firsthand the transformative power of compassionate care, evidence-based treatment, and consistent support. Each person’s journey is unique, and being part of that healing process—whether through counseling, advocacy, or program development—fuels my sense of purpose.

I’m driven by the urgent need to break down stigma, promote mental wellness, and create accessible pathways to recovery. The intersection of mental health and addiction is complex, but it’s also where some of the most meaningful progress can be made. Continuing in this field allows me to contribute to systemic change, empower vulnerable populations, and grow both professionally and personally through ongoing learning and human connection

Overview

12
12
years of professional experience

Work History

Admissions Representative

Granite Recovery Centers
01.2021 - Current

As an Admissions Coordinator at Granite Recovery Centers, I manage the full spectrum of client intake responsibilities with precision and empathy. I promptly respond to incoming calls, establishing trust and rapport with prospective clients and referral sources to facilitate smooth transitions into care. My role involves verifying insurance coverage, creating accurate and compliant client charts, and coordinating admissions across multiple treatment locations to ensure appropriate placement. Through strong interpersonal communication and attention to detail, I contribute to a seamless admissions process that supports both clinical teams and client recovery journeys.

I am very familiar with VerifyTX, Salesforce, Kipu, CTM, Microsoft, and many other platforms commonly used.

General Manager

The Lunchbox Salem
07.2019 - 11.2020
  • As General Manager of The Lunchbox, I lead all facets of business operations with a focus on efficiency, profitability, and team cohesion. I oversee payroll administration, manage hiring and termination processes, and foster a positive workplace culture through strategic team-building initiatives. My role includes conducting profit and loss analysis to guide financial decisions, supervising daily operations to ensure seamless service, and driving brand visibility through targeted advertising campaigns. This comprehensive leadership has contributed to sustained growth and operational excellence.

Bartender/Server

BOSTON BILLIARDS CLUB AND CASINO
03.2015 - 09.2020
  • I began my tenure at Boston Billiards as a server, quickly earning recognition as both a customer and company favorite through exceptional service and a strong work ethic. Within a year, I was promoted to bar manager, a role in which I continued to excel in one of the region’s busiest and most fast-paced hospitality environments. My ability to deliver prompt, high-quality service—even during peak hours and large events—demonstrates my efficiency, adaptability, and commitment to creating positive guest experiences.

Bartender/Server

RIVER CASINO
01.2014 - 03.2017
  • At The River Casino, I served as one of two primary servers responsible for managing nearly every aspect of front- and back-of-house operations during solo shifts. My role included serving food and beverages, preparing menu items, maintaining inventory, and ensuring a clean and welcoming environment. When the company expanded to a larger facility, I played a key role in onboarding and training new staff to uphold service standards. I also provided bartending support as needed, demonstrating flexibility and a strong commitment to team success in a dynamic hospitality setting.

Education

Some College (No Degree) - Human Services

Southern New Hampshire University
Manchester, NH

Skills

  • Client Intake & Relationship Building
    Skilled in establishing rapport with clients and referral sources to foster trust and streamline admissions
  • Insurance Verification
    Proficient in verifying coverage and benefits to ensure eligibility and accurate billing
  • Charting & Documentation
    Detail-oriented in creating and maintaining accurate client charts and records in compliance with HIPAA standards
  • Scheduling & Coordination
    Experienced in scheduling admissions across multiple locations, ensuring appropriate placement and timely transitions
  • Call Management & Responsiveness
    Adept at handling high-volume calls with professionalism and urgency
  • Interdepartmental Communication
    Effective liaison between clinical, administrative, and intake teams to support seamless operations
  • Confidentiality & Compliance
    Committed to maintaining client confidentiality and adhering to regulatory guidelines
  • Crisis Management & Empathy
    Capable of supporting clients in distress with compassion and calm decision-making

Timeline

Admissions Representative

Granite Recovery Centers
01.2021 - Current

General Manager

The Lunchbox Salem
07.2019 - 11.2020

Bartender/Server

BOSTON BILLIARDS CLUB AND CASINO
03.2015 - 09.2020

Bartender/Server

RIVER CASINO
01.2014 - 03.2017

Some College (No Degree) - Human Services

Southern New Hampshire University

Additional Information

  • SKILLS
  • My main asset is my personality. I'm empathetic and caring. I give clients the same help I would give my own family. I can remain professional whilst still making clients and referral sources feel comfortable.
  • Excellent time management
  • Great communication
  • Great team member
  • Hard worker