Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystia Weagly

Casselberry,FL

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

  • A passionate leader with over 15 years of experience creating an environment that uplifts the people encountered. Dedicated to inspiring others and developing leaders. Creating an inclusive culture where team building thrives. Strong dedication to detail and ability to manage multiple tasks within a fast-paced environment.
  • Servant leader who leads with transparency, dignity and respect, and has mentored others in creating a culture of accountability in their environments to see what is possible.
  • Creative leader who fosters a culture where everyone can have ideas and feel that they are valued.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Develops talent for the organization and is an advocate for all co-workers seeking growth opportunities.
  • Creates an environment that enables the team to work together and consistently ensure operational excellence.
  • Fosters an inclusive environment and role models a learning environment that encourages continuous improvement and innovative thinking.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Store Manager/Trainer Coordinator

Starbucks
01.2011 - Current
  • As a Manager Trainer, fostered two District Managers, a Retail Recruiter, two external Store Managers and two external Assistant Store Managers into the Starbucks culture through the lens of humanity while living the company's mission and values
  • Organized and led District Partner Recognition events: Barista Championship, Partner of the Quarter brunch, and Partner Appreciation Events, where partners were celebrated and felt seen and heard
  • Managed and supported two district-wide hiring fairs to build teams of partners that have a passion for service and that represent the communities we live in
  • Organized and led two groups of Shift Supervisor in Place Leadership Development programs inspiring commitments and empowering partners with the knowledge and skills to deliver the Starbucks Experience
  • Acted as a proxy for a district where I was able to support a team of peer managers through Period Planning visits and follow-up Observe & Coach Visits where I was able to inspire them to see things differently and lend support
  • Maximized teams’ capabilities throughout multiple stores by building diverse, inclusive, and high-performing teams and maximizing their strengths to make a lasting positive impact on the Starbucks Experience
  • Collaborated with Target Team Members to set-up a new Licensed Starbucks in their environment where they are inspired to deliver the Starbucks Experience
  • Handled 3 major store remodels, 1 store relocation, 1 mobile café, and have assisted peers in 3 new store openings
  • Achieved a decrease from 46% to 29% in Hourly Turnover by creating a space with genuine connection between partners and customers
  • Improved Customer Connection score from 40 to 54 by working shoulder-to-shoulder to build the capability of my team and ensuring operational standards to deliver the Starbucks Experience
  • Increased weekly Store Sales FY20: $34,600 to FY23: $50,000+ by continuously assessing sales trends and ensuring inventory accuracy
  • Increased Retail Sales: FY20 P3: $2,283 to FY23 P3: $6,524 by consistently maintaining store to Siren’s Eye and establishing trends.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Social Media Manager & Customer Relations

Pablo's Master Jeweler Corp.
01.2019 - 03.2020
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Increased customer engagement through social media.
  • Suggested and implemented new features to develop brand awareness.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Taught in-house employees strategies for successful internal and external communications.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Made customers aware of current and new programs and services.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Assistant Store Manager

Starbucks Store
01.2010 - 01.2011

Shift Supervisor

Starbucks
01.2009 - 01.2010

Store

Starbucks, Barista
01.2007 - 01.2009

Education

Bachelor of Arts - Studio Arts

University of Central Florida
Orlando, FL
2010

Skills

  • Manager and employee Coaching/ Training
  • Operational Planning
  • Strategic Decision-Making
  • Customer Engagement
  • Performance Monitoring and Evaluation
  • Program Management
  • Revenue Growth
  • Vendor Selection
  • Pricing Strategies
  • Relationship Building
  • Social Media Strategy & Planning
  • Marketing Plan Development
  • Brand Promotion and Development
  • Project Management
  • Marketing Strategy Development
  • Business Needs Analysis
  • Customer Retention Strategies
  • Strategic Planning
  • Promotional Events

Timeline

Social Media Manager & Customer Relations

Pablo's Master Jeweler Corp.
01.2019 - 03.2020

Store Manager/Trainer Coordinator

Starbucks
01.2011 - Current

Assistant Store Manager

Starbucks Store
01.2010 - 01.2011

Shift Supervisor

Starbucks
01.2009 - 01.2010

Store

Starbucks, Barista
01.2007 - 01.2009

Bachelor of Arts - Studio Arts

University of Central Florida
Krystia Weagly