Krystian Alvarez
Leander,TX
Summary
Dynamic and results-driven professional with over 6 years of experience in customer service and administrative roles. Proven ability to foster positive customer relationships through effective communication and adept problem resolution. Recognized for a proactive approach to problem-solving, meticulous documentation practices, and empowering teams to reach their highest potential.
Overview
9
9
years of professional experience
Work History
Customer Support, STAFF
Blackbaud
Austin, TX
08.2019 - 05.2022
- Provided dedicated support for premier-level clients, serving as the final escalation point for critical cases, and ensuring timely, effective resolutions to complex issues.
- Mentored and supported level 1 analysts by guiding them in proper case triaging, enhancing their problem-solving capabilities, and assisting them in advancing cases toward appropriate solutions.
- Maintained and updated customer-facing solution documents, ensuring accuracy, clarity, and alignment with current product features and best practices.
- Collaborated effectively with cross-functional teams and departments to drive customer resolutions.
- Worked closely with team members to thoroughly evaluate and adjust procedures that surpass client needs.
Hiring Manager
Flash Brothers LLC
Pflugerville, TX
08.2018 - 08.2019
- Responsible for recruiting and onboarding 20 or more new employees.
- Collaborated with management to define the necessary skill set for candidates.
- Facilitated interview processes, reference checks, and collaborated on final hiring decisions.
- Developed and monitored comprehensive job listing initiatives.
- Facilitated a smooth transition for new employees through effective guidance.
Level 2 Enterprise Solution Specialist
Blackbaud
Austin, TX
08.2016 - 08.2018
- Began role as an Enterprise Solution Level 1 analyst, supporting clients with the Luminate Online software.
- Engaged in initial cohort for cross-training on Raiser’s Edge and eTapestry platforms.
- Advanced to Level 2 analyst status in April 2018 with an emphasis on supporting premier clients.
- Utilized email, chat, and phone for comprehensive guidance in product usage while addressing user concerns.
- Facilitated interdepartmental communication through effective case triaging.
- Created and shared comprehensive product process documentation.
CUSTOMER SERVICE ASSOCIATE
GradLeaders Inc.
10.2015 - 11.2016
- Facilitated effective communication to address client needs and enhance software usability.
- Identified optimal solutions and alternatives to address challenges proficiently.
- Streamlined cross-department interactions to enhance customer support delivery.
- Established trusted relationships with clients, consistently exceeding service standards.
SERVICE CASHIER
Lexus of Austin
06.2014 - 07.2015
- Served as primary contact for customers ensuring smooth interactions.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Provided training for customer service techniques to new hires.
- Delivered outstanding customer service by fostering positive interactions and promptly addressing concerns.
CUSTOMER SERVICE ASSOCIATE
Apple iTunes Spanish Department
11.2013 - 03.2014
- Provided bilingual customer support via email, resolving user-related challenges and billing questions.
- Effectively managed communications in a fast-paced environment.
- Contributed productively to both department goals and team metrics.
Education
EDUCATION - EARLY CHILDHOOD – 6TH GRADE
AUSTIN COMMUNITY COLLEGE
Austin01.2025
HIGH SCHOOL DIPLOMA -
PALMERAS BILINGUAL SCHOOL
01.2008
Skills
- 60 wpm typing rate
- Bilingual (Spanish) - Fluent in reading and speaking, Intermediate writing
- Proficiency in Microsoft Office Programs (Word, PowerPoint, Excel)
- Familiar with CRM software
- Familiarity with HTML and CSS
- Experience creating and tracking customer cases using Salesforce, NetSuite and Clarify
- Providing excellent customer service through problem-solving, positive engagement and empathy
- Experience using screen sharing tools WebEx and JoinMe
- Excellent written and verbal communication
- Able to adapt well to different work styles and environments
- Strong ability to multi-task and prioritize projects
Timeline
Customer Support, STAFF
Blackbaud
08.2019 - 05.2022
Hiring Manager
Flash Brothers LLC
08.2018 - 08.2019
Level 2 Enterprise Solution Specialist
Blackbaud
08.2016 - 08.2018
CUSTOMER SERVICE ASSOCIATE
GradLeaders Inc.
10.2015 - 11.2016
SERVICE CASHIER
Lexus of Austin
06.2014 - 07.2015
CUSTOMER SERVICE ASSOCIATE
Apple iTunes Spanish Department
11.2013 - 03.2014
EDUCATION - EARLY CHILDHOOD – 6TH GRADE
AUSTIN COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
PALMERAS BILINGUAL SCHOOL
Similar Profiles
Jeremy MorganJeremy Morgan
Senior Software Engineer at BlackbaudSenior Software Engineer at Blackbaud
Shannon RowanShannon Rowan
Senior Manager, Services at BlackbaudSenior Manager, Services at Blackbaud
Matthew DavisMatthew Davis
Senior Software Quality Assurance Engineer at BlackbaudSenior Software Quality Assurance Engineer at Blackbaud
DENNIS KONGDENNIS KONG
Principal Availability Manager at BlackbaudPrincipal Availability Manager at Blackbaud
Jeremy ClineJeremy Cline
Commercial Plumber at Tradesmen InternationalCommercial Plumber at Tradesmen International