Krystian Angeles
City of Los Angeles,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Ambassador
Delta Sky Club
Los Angeles, CA
04.2022 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Sales Associate
Kids Footlocker
Inglewood, CA
03.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Business - General Studies
Pasadena City College
Pasadena, CASkills
- Efficient and Detail-Oriented
- Maintaining Clean Work Areas
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
Timeline
Customer Service Ambassador
Delta Sky Club
04.2022 - 07.2022
Sales Associate
Kids Footlocker
03.2021 - 04.2022
Bachelor of Business - General Studies
Pasadena City College
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