Krystian Gayles
South Holland,IL
Summary
Results-oriented professional with a proven track record of exceeding targets and driving success in dynamic environments. Strategic thinking, complemented by hands-on experience, enables the delivery of impactful solutions that enhance organizational performance. Strong analytical, communication, and teamwork skills facilitate quick adaptation to new challenges while fostering a collaborative spirit. Committed to continuous learning and growth, prepared to tackle new challenges with enthusiasm and contribute meaningfully to team success.
Overview
1
1
Certification
Work History
Pharmacy Technician Instructor
Paul Simon Chicago Job Corps Center
- Training students to become nationally certified as pharmacy technicians
- Maintaining staff trainings yearly
- Build a curriculum for the pharmacy technician program in accordance with Job Corps requirements and program specifications
- Provide tutoring and coursework for students
- Help students with job placement as a pharmacy technician and coordinate work-based programs for students
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making, and health teaching
- Consistently maintained 90% pharmacy technician course completions and an 85% National Pharmacy Technician Certification exam passing rate for 8 years.
- Delegated assignments to students based on individual learning needs
- Assessed students' knowledge and skills through assignments and exams
- Initiated new learning methods to ensure total student comprehension while maximizing learning time
- Demonstrated leadership by making improvements to work processes and helping to train others
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Held clinical simulation projects and provided each student with individual feedback
- Passed out syllabi and informed students of course standards and learning objectives
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Pharmacy Technician Instructor
Stepful
- Increased student participation and enthusiasm by employing interactive teaching methods such as role-playing and simulations.
- Mentored new pharmacy technician instructors on best teaching practices, contributing to their professional growth and success within the program.
- Assisted in updating program curriculum to align with evolving industry standards and certification requirements.
- Provided guidance and support to students in preparation for the Pharmacy Technician Certification Exam, resulting in increased pass rates.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Evaluated student performance using both formative and summative assessments, providing constructive feedback to guide improvement.
Pharmacy Technician Instructor
Malcolm X Community College
- Teaching Pharmacology course in the Pharmacy Technician Certificate Program
- Build resume based on ASHP curriculum for accredited program.
- Established open lines of communication with students through regular office hours, email correspondence, and one-on-one meetings as needed.
- Mentored new pharmacy technician instructors on best teaching practices, contributing to their professional growth and success within the program.
Pharmacy Technician
Medication Management Partners
- Interpreting prescription orders, Data entry, Operating dispensing machine and verification machinery
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Coordinated verification and filling of more than 150 daily prescriptions in a high-volume long-term pharmacy environment.
Control Substance Pharmacy Technician
PharMerica
- Maintained control substances in the pharmacy following DEA guidelines
- Entered control substance prescriptions into the pharmacy database
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Closely inspected medications to determine accuracy of identities, strengths and purities
- Educated patients on prescription instructions and answered questions regarding drug side effects.
Prior Authorization Pharmacy Technician
Caremark Rx
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Efficiently responded to voicemails from healthcare providers and customers
- Reviewed and monitored patient medication files and lab data in a office setting.
Pharmacy Technician
Humana
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Verified policy holder data, including age, contact number and physical address
- Complied with confidentiality regulations in handling customer information
- Examined claims, records and procedures to grant approval of coverage
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Handled billing related activities focused on medical specialties
- Created master spreadsheet to record procedures, denials and approvals
- Educated pharmacy assistants on medication assistance, ordering and insurance issues
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Pharmacy Technician
Jewel Osco Pharmacy
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Prepared prescription transfers to other pharmacies.
Education
Bachelor of Science - Healthcare Management
National Louis University
Chicago, Illinois12-2027
Certificate - Pharmacy Technology
City Colleges of Chicago-Richard J Daley College
Chicago, IllinoisHigh School Diploma - undefined
Gwendolyn Brooks College Prep Academy
Chicago, IllinoisSkills
- Training & Development
- Data Management
- Computer Skills
- Conflict Resolution
- Critical Thinking
- Microsoft Office
- Organizational Skills
- Team Management
- Student engagement
- Networking experience
- Partnership building and networking
Accomplishments
- Developed multiple relationships with potential and work based learning opportunities
- Consistently maintained high JTM placement rate for three & 1/2 years.
- Maintaining an above average grade per OMS-10
- Created highly effective program curriculum that significantly impacted pass rate for primary certifications.
Certification
- Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board, 2017
- Licensed Pharmacy Technician, Illinois, 2006
Timeline
Pharmacy Technician Instructor
Paul Simon Chicago Job Corps Center
Pharmacy Technician Instructor
Stepful
Pharmacy Technician Instructor
Malcolm X Community College
Pharmacy Technician
Medication Management Partners
Control Substance Pharmacy Technician
PharMerica
Prior Authorization Pharmacy Technician
Caremark Rx
Pharmacy Technician
Humana
Pharmacy Technician
Jewel Osco Pharmacy
Certificate - Pharmacy Technology
City Colleges of Chicago-Richard J Daley College
High School Diploma - undefined
Gwendolyn Brooks College Prep Academy
Bachelor of Science - Healthcare Management
National Louis University