Krystian A. Rodriguez Feliciano

Engage with English and Spanish-speaking taxpayers and their representatives to address IRS inquiries regarding tax and account-related matters.

- Provide detailed explanations for taxpayer inquiries, including those initiated by individuals, notices, or internal assignments.

- Conduct thorough research and analysis on collection issues, implementing corrective actions to resolve accounts and communicating outcomes effectively.

- Interpret and apply tax laws, regulations, collection techniques, and enforcement actions to assess, advise, and facilitate tax collection.

- Educate taxpayers on potential enforcement actions for noncompliance, encouraging voluntary adherence to tax laws.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer complaints empathetically, leading to increased loyalty.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Interpreted procedural information to facilitate understanding between doctors and patients.
• Streamlined patient and provider interaction by providing a channel of effective communication.
• Followed ethical codes to protect the confidentiality of patient medical information.
• Equipped healthcare providers with cultural information to promote the appropriate provision of health services.
• Consulted specialized dictionaries and reference books to identify closest equivalents for nuanced terminology, words, and phrases.
• Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
• Translated procedural information to facilitate understanding between doctors and patients.

• Worked in Fraud dispute Customer Service.
• Instructor of new recruits.
• Supervisor Assistant.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.