Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Krystin Carey

Krystin Carey

Morton,IL

Summary

Dynamic professional with extensive experience in customer service and front office administration at Smalltown Dental. Proven ability to enhance patient satisfaction through effective scheduling, treatment planning and insurance verification. Skilled in data entry and Microsoft Office, adept at multi-tasking and maintaining organized systems to support seamless operations. Committed to delivering exceptional service this was further enhanced in real estate and new home sales helping deliver exceptional customer relations.

Overview

18
18
years of professional experience

Work History

Business Team/Front Office Administrator

Smalltown Dental
12.2023 - Current
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
  • Assisted with scheduling appointments and maintaining calendars for office staff.
  • Maintained organized filing systems for electronic and paper documents, ensuring easy retrieval.
  • Supported communication efforts by answering phone calls and responding to emails promptly.
  • Coordinated with patients to verify insurance benefits and eligibility for dental services.
  • Processed dental insurance claims accurately and efficiently, ensuring timely reimbursement.
  • Educated patients on their coverage options and financial responsibilities related to dental treatments.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.

New Home Sales Agent/Transaction Coordinator

Regent Homes/Signature Listing/Keller Williams Realty
05.2021 - 12.2023
  • Guided clients through home selection process, ensuring personalized service and satisfaction.
  • Developed and maintained comprehensive knowledge of housing market trends and community features.
  • Conducted property tours, showcasing homes to highlight unique selling points and benefits.
  • Collaborated with mortgage professionals to facilitate financing options for prospective buyers.
  • Managed customer inquiries, providing timely responses and resolving issues effectively.
  • Coordinated transaction processes, ensuring accuracy and compliance with company standards.
  • Managed documentation flow between clients and agents to facilitate timely transactions.
  • Monitored deadlines and follow-up tasks to ensure seamless transaction completion for all parties.
  • Provided support in preparing contracts and agreements, maintaining a high level of detail and organization.

Business Team/Front Office Administrator

Smalltown Dental (Morton Dental Center)
08.2011 - 05.2021
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • See current job description for same skills and tasks
  • Left this position to move to Huntsville AL in 2021 for my husband's job and currently work here again

Assistant Manager

Cache
07.2007 - 08.2011
    • Supervised daily operations to enhance team performance and ensure customer satisfaction.
    • Led scheduling efforts, ensuring adequate staffing levels during peak business hours.
    • Coordinated promotional events, driving increased foot traffic and enhancing brand visibility.
    • Controlled store inventory and reviewed cash handling and operations reports.
    • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
    • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Education

Bachelor of Science - Business

Illinois State University
Normal, IL

Skills

  • Customer service
  • Data entry
  • Billing systems and software
  • Insurance verification
  • Scheduling
  • Microsoft Office
  • Computer proficiency
  • Multi-tasking
  • Following Systems
  • Sales
  • Sales Management

Timeline

Business Team/Front Office Administrator

Smalltown Dental
12.2023 - Current

New Home Sales Agent/Transaction Coordinator

Regent Homes/Signature Listing/Keller Williams Realty
05.2021 - 12.2023

Business Team/Front Office Administrator

Smalltown Dental (Morton Dental Center)
08.2011 - 05.2021

Assistant Manager

Cache
07.2007 - 08.2011

Bachelor of Science - Business

Illinois State University

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