Krystin Hines

Supervisor of Operations

FedEx Freight

02.2018 - 09.2023

Directed day-to-day operations by implementing short-term and long-term strategies to achieve profitability, goals and maximize efficiency
Supervised shipping and receiving, distribution and workplace safety.
Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Collaborated with team members to plan efficient delivery routes, ensuring most productivity and profitability for the company
Conducted monthly driver safety meeting to stay on the forefront of safety and security
Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Conducted internal audits to correct compliance concerns and designed action-plans for improvement of compliance standards