Summary
Overview
Work History
Education
Skills
Timeline
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Krystin Morris

Boston,MA

Summary

Self-motivated professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

6
6
years of professional experience

Work History

Clinical Operations Coordinator

AgelessRx
09.2023 - Current
  • Improved patient satisfaction by streamlining clinical processes and coordinating interdisciplinary teams.
  • Enhanced clinical efficiency by implementing and maintaining standard operating procedures.
  • Reduced operational costs for the department with careful budget management and cost-effective resource allocation.
  • recruiting
  • Evaluated existing workflows for opportunities to improve efficiency, resulting in reduced wait times for patients seeking care.
  • Facilitated strong communication among team members, fostering a collaborative work environment that increased productivity.
  • Ensured regulatory compliance by diligently tracking documentation and maintaining up-to-date knowledge of industry standards.

Senior Associate, Financial Benefits

Justworks
09.2022 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and concerns.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Defined work plans in alignment with stakeholder requirements.
  • Developed new reports and oversaw complex reporting processes on key functional KPIs.

Senior Coordinator, Medical Operations

Ro
05.2019 - 06.2022
  • Ensured Provider network was running efficiently, while cultivating a healthy and happy network.
  • Onboarded/Offboarded Clinicians
  • Implemented and tailored training for Clinicians
  • Produced documentation, status reports and presentations.
  • Spearheaded team building and culture events
  • Collaborated cross-functionally with clinical stakeholders to execute new protocols
  • Efficiently tracked licensing and credentialing materials

Member Experience Coordinator

Ro
09.2018 - 05.2019
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Onboarded and trained incoming team members

Education

Certificate - Management Essentials

Michigan State University
East Lansing, MI

Certificate - Leadership Essentials

Michigan State University
East Lansing, MI

Certificate - Analytical Decision Making

Michigan State University
East Lansing, MI

Skills

  • Excel
  • OneDrive
  • Tableau
  • MODIO
  • Zendesk
  • Doxy
  • OnceHub
  • Management and Leadership
  • Meticulous attention to detail
  • Onboarding and training
  • Providing feedback
  • Audit engagements

Timeline

Clinical Operations Coordinator

AgelessRx
09.2023 - Current

Senior Associate, Financial Benefits

Justworks
09.2022 - Current

Senior Coordinator, Medical Operations

Ro
05.2019 - 06.2022

Member Experience Coordinator

Ro
09.2018 - 05.2019

Certificate - Management Essentials

Michigan State University

Certificate - Leadership Essentials

Michigan State University

Certificate - Analytical Decision Making

Michigan State University

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Krystin Morris