Krystin Oliver
Chicago,IL
Summary
To whom it may concern,
With over 20 years of experience in the hospitality industry, I bring a passion for people, proven leadership in fast-paced environments, and a deep understanding of what it takes to build strong teams and lasting guest experiences.
My background spans multi-unit operations, team development, marketing, facility oversight, inventory and P&L management, and the implementation of systems that drive results. I’m proficient in platforms like HotSchedules, Paradox, Aloha/Micros, and Schoox, and I hold certifications including ServSafe, Basset, and Ritz-Carlton hospitality training.
I lead with a people-first approach — rooted in both the Golden Rule (treat others how you want to be treated) and the Platinum Rule (treat others how they want to be treated).
I’m excited about the possibility of bringing my experience and energy to a team that values excellence, growth, and integrity. I’d love to connect further to explore opportunities to contribute.
Warm regards,
Krystin Oliver
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Raising Cane's Chicken Fingers
Chicago, Illinois
10.2021 - 10.2024
- Prepared staff schedules and assigned duties to enhance operational efficiency.
- Conducted routine audits of internal controls to ensure financial record accuracy.
- Established effective communication channels with staff to streamline operations.
- Developed and implemented strategies that improved efficiency, reduced costs, and maximized customer satisfaction.
- Monitored progress through plans, budgets, and performance metrics.
- Crafted marketing strategies to increase brand awareness in target markets.
- Formulated service and sales strategies aimed at improving retention and boosting revenue.
- Facilitated regular meetings with senior management to review progress against objectives.
Shift Manager
Raising Cane's Chicken Fingers
Chicago, Illinois
06.2018 - 10.2021
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Taught staff upselling techniques to meet revenue targets.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Documented receipts, employee hours and inventory movement.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Implemented cost-control measures to maintain budgetary guidelines.
General Manager
Sodexo USA
Chicago, IL
01.2015 - 07.2018
- Developed and implemented operational strategies to enhance efficiency and reduce costs.
- Directed safety operations, ensuring compliance with FDA and OSHA regulations.
- Created schedules and monitored payroll to adhere to budget constraints.
- Designed sales and service strategies to boost revenue and improve customer retention.
- Monitored financial performance, identifying opportunities for cost savings and revenue enhancement.
- Served as primary contact for high-profile clientele, including industry leaders and celebrities.
Hospitality Team Member
Compass Group USA
Chicago, IL
02.2012 - 11.2015
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Assisted guests at check-in, providing information on various services within hotel.
- Organized tables according to customer preferences.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Distributed food to service staff for prompt delivery to customers.
- Inspected dining areas regularly to ensure cleanliness standards were met.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Hospitality Supervisor
Cathay Pacific Airways
Chicago, IL
03.2012 - 05.2015
- Negotiated vendor contracts to secure competitive pricing for restaurant products.
- Monitored food quality, inventory levels, and customer satisfaction to uphold optimal standards.
- Executed thorough opening, closing, and shift change procedures to maintain daily operations.
- Interacted with business and celebrity clientele to ensure exceptional experiences.
Shift Lead
Portillos
Skokie, IL
01.2009 - 12.2011
- Supervised 12-15 crew members during daily shifts, ensuring operational efficiency and customer satisfaction.
- Conducted inventory counts, resolved discrepancies, and maintained accurate documentation.
- Performed equipment maintenance to align with operational goals.
- Trained new employees on company policies and job responsibilities.
- Assisted in developing and implementing streamlined operational procedures.
- Analyzed key performance indicators to identify and implement effective strategies.
- Ensured compliance with health and safety regulations for a safe workplace.
- Fostered a work culture centered on efficiency, speed, and enjoyment in tasks.
Crew Member
Portillos
Skokie, Illinois
02.2007 - 03.2009
- Processed takeout orders efficiently to ensure timely meal delivery.
- Served food rapidly to enhance guest experiences.
- Maintained cleanliness by wiping down tables and equipment, sweeping, and refilling stock.
- Organized and restocked supplies to support operational efficiency and team productivity.
- Executed quality control checklist to demonstrate proper food safety practices.
Education
High School Diploma -
Niles North
Skokie, IL07-2009
Skills
- Staff scheduling
- Operational efficiency
- Financial analysis
- Marketing strategy
- Customer retention
- Budget management
- Inventory management
- Team building
- Employee training
- Performance monitoring
- Effective communication
Certification
- Basset Certifiction
- Manager ServSafe
- Ritz-Carlton Hospitality
References
References available upon request.
Timeline
General Manager
Raising Cane's Chicken Fingers
10.2021 - 10.2024
Shift Manager
Raising Cane's Chicken Fingers
06.2018 - 10.2021
General Manager
Sodexo USA
01.2015 - 07.2018
Hospitality Supervisor
Cathay Pacific Airways
03.2012 - 05.2015
Hospitality Team Member
Compass Group USA
02.2012 - 11.2015
Shift Lead
Portillos
01.2009 - 12.2011
Crew Member
Portillos
02.2007 - 03.2009
High School Diploma -
Niles North
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