Krystin Steelman
Zwolle,LA
Summary
Dedicated and professional, possessing a strong background in leadership roles, excelling in problem-solving and conflict resolution. Proven ability to drive team performance through motivational and hands-on management. Skilled in productivity monitoring, performance improvement, and employee training. Expertise in communication and team leadership ensures a positive and efficient work environment. Committed to making a significant impact by bringing administrative support and team management skills to every opportunity.
Overview
15
15
years of professional experience
Work History
Shift Lead
Pizza Hut
12.2018 - 03.2025
- Enhanced team productivity by monitoring employee performance and implementing corrective actions, resulting in an improvement in overall team efficiency
- Delivered exceptional customer service by leading shift teams, ensuring prompt and courteous experiences, which increased customer satisfaction rates
- Trained and managed employees, fostering a positive work environment and improving team performance, contributing to a reduction in employee turnover
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Store Manager
El Charrito
02.2017 - 10.2018
- Trained, monitored, and disciplined employees to reach performance targets, resulting in an improvement in team efficiency
- Coordinated solutions to resolve escalated customer service issues, increasing customer satisfaction rates
- Oversaw payroll, scheduling, deposits, and receipts to support purchasing and record-keeping, ensuring accurate and timely financial management
Server
Applebee's
05.2016 - 12.2016
- Trained new servers in company policies and guest service standards, enhancing team performance and customer satisfaction rates
- Managed billing and payments with POS system, ensuring accurate order input and reducing transaction errors
- Increased bill totals by suggesting specials, drinks, desserts, and other add-on purchases, contributing to a rise in sales
Office Clerk
Converse High School
08.2010 - 05.2011
- Demonstrated proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint) by managing scheduling, data entry, and report generation, contributing to a more organized and efficient work environment
- Provided exceptional customer service by aiding students and assisting the librarian, enhancing overall user satisfaction
- Supported various administrative functions, improving operational efficiency and ensuring a smooth workflow
Education
No Degree - English
Northwestern State University of Louisiana
Natchitoches, LAArt
Converse School
Skills
- Efficiency Assessment
- Efficiency Improvement
- Operational Oversight in Production
- Employee Skill Enhancement
- Conflict Management
- Effective Team Leadership
- Scheduling coordination
- Efficient Troubleshooting Solutions
- Collaborative Team Growth
- Staff Encouragement
- Service-Oriented Mindset
- Proficient Task Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead
Pizza Hut
12.2018 - 03.2025
Assistant Store Manager
El Charrito
02.2017 - 10.2018
Server
Applebee's
05.2016 - 12.2016
Office Clerk
Converse High School
08.2010 - 05.2011
Art
Converse School
No Degree - English
Northwestern State University of Louisiana
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