Krystina Acosta
San Diego,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Talented Sales Agent with experience convincing, persuading and closing deals. Driven Sales Agent with experience establishing and expanding market presence and maximizing growth. Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
Overview
11
11
years of professional experience
Work History
Sales Agent
Wawanesa Mutual Insurance
Mission Valley, CA
09.2024 - Current
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Umbrella Sales Agent
GEICO, Government Employees Insurance
Poway, CA
01.2019 - 09.2019
- Identified opportunities for cross-selling additional products and services.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Offered product and service consultations and employed upselling techniques.
- Improved customer service feedback scores through outstanding service.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Drove sales through development of successful promotional strategies and product placement.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Prepared and delivered appropriate presentations on products and services.
Sales Agent
GEICO, Government Employees Insurance
Poway, CA
09.2013 - 01.2017
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
- Continuously met sales goals via strategic prospecting.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Offered product and service consultations and employed upselling techniques.
Education
High School Diploma -
S.A.I.L.S
Chula Vista, CA06-2009
Skills
- Paperwork Processing
- Product Demonstrations
- Strategy Development
- Sales follow-up
- Business Development
- Making offers
- Client analysis
- Technical Support
- Leads generation
- Sales Training
- Networking
- Client Relations
- Customer Assistance
- Building rapport
- Lead Generation
- Demonstrating products
- Call Control
- Upselling strategies
- Offering sales support
- Closing deals
- Objection handling
- Industry Expertise
- Consultative Selling
Timeline
Sales Agent
Wawanesa Mutual Insurance
09.2024 - Current
Umbrella Sales Agent
GEICO, Government Employees Insurance
01.2019 - 09.2019
Sales Agent
GEICO, Government Employees Insurance
09.2013 - 01.2017
High School Diploma -
S.A.I.L.S
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