Krystina Alvarado
Sacramento,CA
Summary
Dynamic professional with extensive experience at Express Employment Professionals, excelling in full-cycle recruiting and talent acquisition. Proven ability to foster client relationships and enhance candidate pipelines. Skilled in applicant tracking systems and communication, consistently achieving hiring goals and improving onboarding processes. Committed to driving organizational success through strategic recruitment initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Recruiter
Express Employment Professionals/SRG
Sacramento, CA
05.2024 - Current
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Conducted initial phone screens with potential candidates to assess skills, interests and qualifications.
- Fostered relationships with hiring managers to understand departmental hiring needs.
- Managed internal job postings, applicant tracking system updates
- Maintained accurate records of candidate information within Applicant Tracking System.
- Onboarding New Hires: Performed Background checks, Reference Checks, and ran I-9's
Customer Relationship Manager
The Johnson Group Inc.
Rancho Cordova, CA
08.2023 - 05.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted conference calls with clients within the Architecture, Engineering, and Construction Industries
- Generated reports on customer feedback and identified areas of improvement.
- Developed personalized communication plans for high-value clients to enhance engagement.
- Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
- Addressed inquiries from clients and department team members.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
Business Development Coordinator
Scanning Pens
08.2022 - 08.2023
- Executed territory development initiatives.
- Guided sales department staff.
- Directed employees in system processes, program coordination, and procedural guidelines.
- Coordinated and planned meetings.
- Composed professional correspondence to streamline internal communication.
- Performed research for senior professionals.
- Facilitated interdepartmental collaboration.
- Managed order workflows using CRM tools.
- Participated in events for expanding business opportunities.
Administrative Assistant
Mathieson Financing
Stockton, USA
06.2016 - 11.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and maintained filing systems for confidential documents and records.
Education
Bachelor's degree - Industrial & Organizational Psychology
University of Phoenix
Phoenix, AZ05-2024
MBA - Business Administration
University of Phoenix
Tempe, AZSkills
- Excellent written and verbal communication skills
- Microsoft Office Suite
- Aviante Software Proficiency
- Q4
- Whippy
- Experience with Oracle NetSuite Solutions
- Business Development
- Talent acquisition
- Performance evaluation
- Applicant tracking systems
- Strategic sourcing
- Employment verification
- Candidate pipeline management
- Salary and benefits negotiations
- Organizational planning
- Full cycle recruiting
- Executive recruiting strategies
- Recruitment marketing
- Verbal and written communication
- Administrative skills
- Applicant assessment
- New hire orientations
- Job description development
- Screening resumes
- Candidate and client relations
- Onboarding coordination
- Applicant sourcing
- Client Consultation and Interactions
Certification
Driver's License
Timeline
Professional Recruiter
Express Employment Professionals/SRG
05.2024 - Current
Customer Relationship Manager
The Johnson Group Inc.
08.2023 - 05.2024
Business Development Coordinator
Scanning Pens
08.2022 - 08.2023
Administrative Assistant
Mathieson Financing
06.2016 - 11.2021
Bachelor's degree - Industrial & Organizational Psychology
University of Phoenix
MBA - Business Administration
University of Phoenix
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