Krystina Concepcion
McKees Rocks,PA
Summary
Driven by a results-focused approach, I leveraged strong organization and staff training skills at Merakey Allegheny Valley School to enhance operational efficiency and service quality. My commitment to excellence significantly improved customer satisfaction rates at PetSmart, fostering long-term client relationships and team success.
Overview
15
15
years of professional experience
Work History
Assistant House Manager
Merakey Allegheny Valley School
2017.09 - Current
- Assisted House Manager in implementing policies and procedures that enhanced overall operational efficiency while maintaining high-quality standards.
- Assisted in training new team members, resulting in increased productivity and overall service quality.
- Collaborated with the House Manager in developing staff schedules, ensuring optimal coverage during peak times.
- Maintained inventory of supplies and equipment, placing timely orders to avoid stockouts and ensure smooth functioning.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted House Manager with Incident Reports.
Customer Engagement Leader
PetSmart
2009.10 - 2017.09
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Collaborated with cross-functional teams to develop targeted campaigns, driving customer retention rates.
- Monitored social media platforms to engage customers in conversations about the brand, enhancing online presence and reputation.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate of Science - Videography And 3-D
Pittsburgh Technical College
07.2009
Skills
- Elderly Care
- Strong Organization
- Health and safety
- Property Management
- CPR training
- Childcare experience
- Emergency Preparedness
- Personal Shopping
- Housekeeping
- Activities scheduling
- Staff Training
- Emergency Response
Timeline
Assistant House Manager
Merakey Allegheny Valley School
2017.09 - Current
Customer Engagement Leader
PetSmart
2009.10 - 2017.09
Associate of Science - Videography And 3-D
Pittsburgh Technical College
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