KRYSTINA HYDER
FEDERAL WAY
Summary
Experienced with conducting detailed laboratory tests and analyses. Utilizes expertise in specimen handling and equipment maintenance to ensure accurate diagnostic results. Knowledge of safety protocols and quality control measures, supporting high standards in laboratory operations.
Overview
14
14
years of professional experience
Work History
Medical Laboratory Technician
MultiCare Health
02.2024 - Current
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
Customer Service Representative
STILA Limousine
06.2011 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate of Applied Science - Medical Laboratory Science
Clover Park Technical College
Lakewood, WA09-2023
No Degree - Phycology
Argosy University
Seattle, WA01-2011
Skills
- Quality testing
- Quality control procedures
- Lab testing
- Laboratory safety protocols
- Equipment testing and calibration
- Blood bank operations
- Hematology analysis
- Chemistry testing
- Urinalysis testing
- Blood and urine analysis
- Critical thinking
- HIPAA compliance
- Microscopic analysis
Timeline
Medical Laboratory Technician
MultiCare Health
02.2024 - Current
Customer Service Representative
STILA Limousine
06.2011 - 03.2020
Associate of Applied Science - Medical Laboratory Science
Clover Park Technical College
No Degree - Phycology
Argosy University
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