Summary
Overview
Work History
Education
Skills
Timeline
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Krystina Marino

Krystina Marino

Conroe,Texas

Summary

Dedicated Pharmacy Technician with proven problem-solving skills at Walmart, enhancing workflow efficiency and patient satisfaction. Expert in medication dispensing and HIPAA compliance, I foster team collaboration and optimize operations, significantly reducing prescription wait times. Committed to delivering exceptional customer service while maintaining meticulous records and ensuring patient safety.

Overview

15
15
years of professional experience

Work History

Pharmacy Technician

Walmart
08.2010 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

Education

Montgomery High School
Montgomery, TX

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

Walmart
08.2010 - Current

Montgomery High School

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Krystina Marino