Krystina Mays
Ronkonkoma,USA
Summary
Dynamic Operations Manager with a proven track record at Integrative Medical, excelling in workflow optimization and financial management. Expert in enhancing team efficiency and compliance, I foster positive environments that drive results. Adept at project management, I streamline processes to boost profitability and ensure operational excellence.
Overview
11
11
years of professional experience
Work History
Volunteer
Suffolk County Police LGBTQ Society
Smithtown, NY
01.2020 - Current
- Attended weekly meetings to discuss progress and future initiatives.
- Guided clients through transition to independent living within community.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Operations Manager
Integrative Medical
11.2020 - 04.2024
- Company Overview: Merrick
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Increased profit by streamlining operations
- Merrick
Social Media Manager
07.2020 - 04.2024
- Designed and executed global social media strategy across 750,000 followers on Instagram, Twitter, TikTok and Facebook
- Increased social media lead generation by 43% year-over-year, generating more revenue through regular engagement with customers, influencers, and followers
- Worked closely creating new content to represent the voice of the customer to generate new blog post ideas and amplify those posts on social media
Cage Cashier and Bank Supervisor
Jakes58 Casino And Hotel
07.2016 - 11.2020
- Company Overview: Islandia
- Completed vault balancing, cash reports, variances, overdrafts and addressed issues
- Assessed employee performance and developed improvement plans
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Maintained scheduling for main branch to keep shifts appropriately staffed
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Complied with established internal controls and policies
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Improved overall financial reporting by streamlining control processes and reporting structures
- Islandia
Phone Room Manager
OTB
06.2014 - 07.2016
- Managing the operations of the team
- Guiding the team to complete their tasks
- Creating and nurturing a positive work environment to boost productivity
- Resolving problems of the team members
- Strategizing plans to achieve team goals in a timely manner
- Place wagers for patrons over the phone
Education
Cage Cashier and Bank Supervisor -
Jakes58 Casino And Hotel
Islandia11.2020
Associate's Degree - Fundraising Coordinator
Suffolk County Community College
05.2017
Phone Room Manager -
OTB
07.2016
Skills
- Health and Safety Compliance
- Financial Management
- Inventory Management
- Production
- Marketing
- Organizational Management
- Workflow Optimization
- Project Management
Timeline
Operations Manager
Integrative Medical
11.2020 - 04.2024
Social Media Manager
07.2020 - 04.2024
Volunteer
Suffolk County Police LGBTQ Society
01.2020 - Current
Cage Cashier and Bank Supervisor
Jakes58 Casino And Hotel
07.2016 - 11.2020
Phone Room Manager
OTB
06.2014 - 07.2016
Cage Cashier and Bank Supervisor -
Jakes58 Casino And Hotel
Associate's Degree - Fundraising Coordinator
Suffolk County Community College
Phone Room Manager -
OTB
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