Summary
Overview
Work History
Education
Skills
Timeline
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KRYSTINA SURGENER

Tallahassee,FL

Summary

Seasoned restaurant professional with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Knowledgeable in cost management , Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek to maintain full-time position that offers professional challenges utilizing interpersonal skills.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Tin Lizzys Cantina
02.2021 - 08.2023
  • Ran a corporate restaurant across the street from the Florida State University Football stadium in the heart of Collegetown which comes with a high customer volume and communication with multiple diversity groups i.e fraternity's and Sororities, athlete's, alumni ,College students, families etc.
  • Handled cash accurately and prepared deposits. Including Daily trips to the bank . Verifying billing invoices and expense reports.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Trained new employees on proper protocols and customer service standards with corporate standards/guideline. Assisted in recruiting, hiring and training of team members.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution. As well as Labor goals and all Scheduling.

Food and Beverage Manager

Southwood Golf Club
05.2019 - 02.2021
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies
  • Supervised staff preparing and serving 3 meals per day
  • Prepared and led food service training programs to teach staff bar techniques , speed of service and server attentiveness
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Ran restaurant during scheduled restaurant shifts including but not limited to Holiday brunches , beer Olympic, banquets events, and golf tournaments and monthly wine dinners.

Bar Manager/Bartender

University Center Club, Champions Club
05.2016 - 12.2019
  • Moved up from a server to a bartender and have kept title as bar manager 3 years running for the 4 west Champions Club during football seasons in the stadium
  • Collected and polished glassware, keeping adequate stock for expected customer loads- fine dining .
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment
  • Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Education

Bachelor of Arts - Social Work

Thomas University
05.2015

Bachelor of Science - Social Psychology

Florida State University
Tallahassee, FL
05.2014

Associate of Arts - Psychology

Tallahassee Community College
05.2012

Skills

  • Safe Serving food and alcohol training
  • Employee training- Aloha, NCR, Heartland, Paycor(r365)
  • Strong food and beverage ordering knowledge
  • Proficient in grant writing
  • Microsoft knowledge
  • Wine and liquor expertise

Timeline

Assistant General Manager

Tin Lizzys Cantina
02.2021 - 08.2023

Food and Beverage Manager

Southwood Golf Club
05.2019 - 02.2021

Bar Manager/Bartender

University Center Club, Champions Club
05.2016 - 12.2019

Bachelor of Arts - Social Work

Thomas University

Bachelor of Science - Social Psychology

Florida State University

Associate of Arts - Psychology

Tallahassee Community College

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KRYSTINA SURGENER