Krystina Thornton
Las Vegas
Summary
Versatile and achievement-oriented professional with a proven track record, excelling in customer service and vehicle inspection proficiency. Demonstrated ability to enhance passenger satisfaction and safety, leveraging strong problem-solving and communication skills. Committed to maintaining impeccable safety records and delivering exceptional service.
Personable and reliable with excellent communication and navigation skills. Understands importance of safety protocols and route planning, equipped with strong customer service and time management abilities. Committed to ensuring smooth and enjoyable travel experience for all passengers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Motor Coach Operator
Greyhound: Bus Station
10.2024 - Current
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
Motor Coach Operator
Windstar Lines
12.2023 - 09.2024
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Truck Driver
MC Carrier Las Vegas LLC
05.2024 - 06.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Mental Health Technician
Seven Hills Behavioral Health
03.2017 - 02.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patient behavior and immediately reported changes to supervising physician.
Customer Service Representative
SYKES
01.2015 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Truck Driver
SouthWest Truck Driving School
Phoenix, AZ03-2019
No Degree - Medical Assistant
Northwest College
Pomona, CA07-2005
High School Diploma -
Montclair High School
Montclair, CA06-2003
Skills
- Vehicle inspection proficiency
- Defensive driving
- Safety measures
- Passenger assistance
- Emergency response readiness
- Hospitality and accommodation
- Passengers endorsement
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Elderly and disabled assistance
Certification
- Alcohol & Drug Clearinghouse Registration – Federal Motor Carrier Safety Administration.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.
- Passenger Endorsement (P) - Nevada Department of Motor Vehicles.
- Commercial Driver's License (CDL) - Nevada Department of Motor Vehicles.
- CPR/AED Certification
Timeline
Motor Coach Operator
Greyhound: Bus Station
10.2024 - Current
Truck Driver
MC Carrier Las Vegas LLC
05.2024 - 06.2024
Motor Coach Operator
Windstar Lines
12.2023 - 09.2024
Mental Health Technician
Seven Hills Behavioral Health
03.2017 - 02.2018
Customer Service Representative
SYKES
01.2015 - 06.2017
No Degree - Truck Driver
SouthWest Truck Driving School
No Degree - Medical Assistant
Northwest College
High School Diploma -
Montclair High School
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