Krystine Harris
Alabaster,AL
Summary
Forward-thinking Operations Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage twelve years of progressive Property and Project Management and leadership experience across multiple properties in the region to positively impact business operations. Detail-oriented and organized as well as effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Pathlight Property Management
03.2022 - Current
- Monitor project performance to identify areas of improvement and make adjustments, to bring an overall success of days in turn from 75 to 18.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks, to include new process implementations and start up smart home throughout the portfolio.
- Planned, designed, and scheduled phases for large projects.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Improved quality processes for increased efficiency and effectiveness, including improving OKRs and NOI for a profile of 4500 homes.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
Market Manager
Simplifyy
07.2021 - 03.2022
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Reviewed financial forecasts, budget and operational goals.
- Responded to escalated resident concerns and issues and monitored resolution.
- Negotiated vendor contracts and presented to owners for approval.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Inspected community common areas, apartment units, single family homes and model appearances to address problems.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state and federal regulations.
- Collaborated and managed 35 employees across states and regions
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Managing Director
Omni Management Group
10.2020 - 07.2021
- Create Policies and procedures for Omni Management
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Fostered relationships with vendors to promote positive working relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Created and applied new business analytics and reporting tool across six sites
Property Manager
Drucker And Falk
08.2019 - 10.2020
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Supervised employee performance, preventive maintenance and safety.
- Prepared bills receivable, invoices and bank deposits.
- Processed incoming payments in accordance with established financial policies.
- Boosted occupancy 18% by leveraging market knowledge and successful promotional strategies
Property Manager
Edward Rose & Sons
11.2016 - 06.2019
- Prepare annual budgets and income projections Interview new hires and process appropriate new hire paperwork Supervise employees, and assign and monitor regular job duties for 15 employees.
- Conduct ongoing training for staff development
- Complete, review, and submit all weekly/monthly reports Maintains accurate records of all community transactions including rent rolls and delinquency reports, move ins, move outs, renewals and resident transfers
- Address resident questions and concerns Inspect vacant units and complete termination paperwork and assess resident back charges Inspect and manage projects at new construction
- Conduct weekly building inspections
- Schedule and meet with all vendors and contractors
- Process purchase orders and invoices
- Conduct employee safety meetings
- Complete market analysis for competition
- Develop resident retention programs and resident events
- Monitor traffic and follow-ups for prospects Control, post and monitor property marketing materials.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Education
Bachelor's degree - Criminology and Criminal Justice in Criminology and Criminal
University of South Carolina
Columbia, SC12.2014
Skills
- Sales Forecasting
- Product Development Consultations
- Market Research Analysis
- Relationship Building
- Training and Onboarding
- Strategic Planning and Alignment
- Service & product Promotion
- Contract Negotiation
Certification
SC Property Manager in Charge license
CPO
Certified Pool Operator
Timeline
Operations Manager
Pathlight Property Management
03.2022 - Current
Market Manager
Simplifyy
07.2021 - 03.2022
Managing Director
Omni Management Group
10.2020 - 07.2021
Property Manager
Drucker And Falk
08.2019 - 10.2020
Property Manager
Edward Rose & Sons
11.2016 - 06.2019
Bachelor's degree - Criminology and Criminal Justice in Criminology and Criminal
University of South Carolina
SC Property Manager in Charge license
CPO
Certified Pool Operator
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