Krystine Lai
Waikoloa,HI
Summary
With a proven track record at Hilton Waikoloa Village, I excel in delivering exceptional customer service and engaging guests, showcasing my strong work ethic and memory retention. Expert in high-volume dining environments, I significantly enhance guest satisfaction through effective communication and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Server
Hilton Waikoloa Village
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cocktail Server
Hilton Waikoloa Village
07.2017 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Collaborated with bartenders for accurate preparation of specialty cocktails.
- Enhanced guest experience by providing efficient and friendly poolside service.
Lead Barista
Westin Hapuna Beach Resort
12.2012 - 02.2018
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Hostess
Mauna Kea Beach Hotel
10.2011 - 02.2012
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Kealakehe High School
Kailua-Kona, HISkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Menu memorization
- Food running
- High volume dining
Timeline
Server
Hilton Waikoloa Village
07.2017 - Current
Cocktail Server
Hilton Waikoloa Village
07.2017 - Current
Lead Barista
Westin Hapuna Beach Resort
12.2012 - 02.2018
Hostess
Mauna Kea Beach Hotel
10.2011 - 02.2012
High School Diploma -
Kealakehe High School
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