Krystine Maynard
Stone Mountain,GA
Summary
Accomplished Administrative Assistant with a proven track record at Work Source Solutions, enhancing office efficiency and customer satisfaction. Skilled in data entry and customer service, adept at streamlining processes and fostering strong relationships. Demonstrated ability to manage priorities effectively, boosting organizational productivity. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Work Source Solutions
2024.04 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
ATL 311
2021.04 - 2024.04
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Attend NPU Meetings
- Took Notes for Minutes
Medical Representative
FootSmart
2016.02 - 2021.03
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Education
No Degree - Medical Administration
Everest University-Atlanta
Atlanta, GA2013
No Degree - CNA
Complex Technical College
U.S.V.I06.2010
High School Diploma -
St.Croix Central High School
U.S.V I06.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Time Management
- Clerical Support
- Scheduling
- Spreadsheets
- Prioritization
Accomplishments
I've been employee of the year for 2 executive years while working at ATL 311. And I've also been the appointed Ambassador for our NPU for the City of Atlanta.
- Recognized by customers and Customer Care for expedient and effective service.
- Assisted management with the training of 5 new staff members.
Timeline
Administrative Assistant
Work Source Solutions
2024.04 - Current
Customer Service Representative
ATL 311
2021.04 - 2024.04
Medical Representative
FootSmart
2016.02 - 2021.03
No Degree - Medical Administration
Everest University-Atlanta
No Degree - CNA
Complex Technical College
High School Diploma -
St.Croix Central High School
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