Krystine Porten

• Establish strong, professional customer relationships.
• Address concerns head-on while implementing successful procedures.
• Follow up on delinquent tenants and coordinate collection procedures.
• Complete final move out walk-throughs with tenants to identify required repairs and charges.
• Managed a high volume of calls and emails daily while keeping accurate records of all tenant correspondence.
• Involved with planning monthly resident events.
• Educate potential & current residents on mandatory community rules.
• Monitor property social media page to engage with users and strengthen customer relationships.
• Collaborated with team members to develop creative content for social media platforms.
• Complete required reports by or before mandatory deadline.
• Maintain positive attitude while working in a team environment.
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• Promoted high level of customer satisfaction using strong relationship-building skills and consistent follow-up.
• Maintained strong and well-managed online presence to successfully market community.
• Educated customers on apartment information such as terms, pricing, and availability.
• Consistently meeting or exceeding personal quotas.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Performed cold-calling and follow-ups with leads to secure new revenue.

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Responded to messages and inquiries on dashboard daily, by phone or email.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

• Manage business finances.
• Manage product inventory.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Determined appropriate hair treatments based on conditions and textures.
• Mixed pigments and used proper techniques to achieve desired color.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Ability to manage multiple clients at once.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.
• Explained daily specials and beverage promotions to exceed daily sales goals.

Had the opportunity to stay at home with my new born baby.

During that time I had built rapport with friends & family to conduct hair services on the side.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Increased client satisfaction by providing excellent customer service.
• Updated client records.
• Facilitate owner & lead master stylist with daily schedule while building my own clientele.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Lead, manage, and facilitate owner/master stylist with their daily schedule.
• Educate clients on products that meet the clients wants and individual needs
• Prepared clients for hair cuts and styles
• Offered exceptional service and support to walk-in and scheduled customers.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Managed inventory of hair products and items and requested new supplies to meet expected demands.
• Provided assistance to stylists when needed.
• Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with all customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.