Rosemary Gonzalez
Stow
Summary
I am a goal orientated, self motivated, hard working individual who also enjoys working with a team. I am proficient in customer service and handling inner and outer company developments and relationships. I am comfortable working alone as well as working with other's in any and all environment's. I am a companionate and personable individual who enjoys teaching/working with all types of people. I am great at multitasking and work well in stressful surroundings. I am always looking for opportunities to learn and enhance stronger attributes within myself.
Overview
19
19
years of professional experience
Work History
Administrative Assistant & Clerical Professional
Pneumatic Scale Angelus
08.2004 - 09.2023
- Streamlined office operations by implementing efficient filing and documentation processes.
- Coordinated schedules and meetings for senior management, ensuring optimal time management.
- Managed communications with clients and vendors, enhancing professional relationships and responsiveness.
- Assisted in project coordination, tracking deadlines and deliverables across teams.
- Oversaw inventory management and office supplies procurement, reducing costs through strategic sourcing.
- Led process improvement initiatives to enhance administrative workflows and reduce redundancy.
- Mentored junior administrative staff, fostering a collaborative team environment and skill development.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
GED -
Maplewood/ Fortis Career Center
Ravenna, OH06-1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Data collection
- Spreadsheets
- Prioritization
- Document control
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Tech-Savvy
- Confidential document control
- Meeting planning
- Complex Problem-solving
- Documentation and control
- Spreadsheet development
- Internal communications
- Schedule management
- Internet research
- Mail management
- Meeting arrangements
- Records management systems
- Multi-line telephone systems
- Business administration
- Bookkeeping
- Attendance record management
- Purchase orders organization
- Coordination
- Writing reports
- Account management
- Employee timesheet processing
- Database management
- Training and coaching
- Database administration
- Quality assurance
- Project management
- Supervising staff
- Letter preparation
- Program files maintenance
- Account reconciliation
- Payroll and budgeting
- Accounting support
- Record preparation
- Workflow planning
- Mail distribution
- Expense reporting
- Staff management
- Inventory systems
- Office equipment maintenance
- Correspondence writing
- Reception oversight
- Report generation
- Team bonding
- Research
- Strategic planning
Timeline
Administrative Assistant & Clerical Professional
Pneumatic Scale Angelus
08.2004 - 09.2023
GED -
Maplewood/ Fortis Career Center