Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystin Patton

Customer Experience Professional
Lawrence,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Experience Professional

Lowe's
11.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

Homemaker

NA
01.2017 - 11.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bakery Team Lead

Target
11.2014 - 01.2017
  • Trained and supervised new employees on bakery operations and procedures.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Avon High School
Avon, IN

Skills

  • Call Center Operations
  • Technical Troubleshooting
  • Payment Processing
  • Written and Oral Communication
  • Complaint Resolution
  • Escalation Management
  • Account Updating
  • Call Management
  • Documentation and Reporting

Timeline

Customer Experience Professional

Lowe's
11.2020 - Current

Homemaker

NA
01.2017 - 11.2020

Bakery Team Lead

Target
11.2014 - 01.2017

High School Diploma -

Avon High School

Similar Profiles

CREATE PROFILE
Krystin PattonCustomer Experience Professional