Krystl Smoot
Indianapolis,IN
Summary
Driven professional with a track record of enhancing patient satisfaction at Community North Hospital through attentive care and efficient task execution. Excelled in team coordination and effective communication, achieving high customer satisfaction levels at Anthem BCBS. Skilled in stress tolerance and time management, consistently meeting performance metrics without compromising quality.
Overview
17
17
years of professional experience
Work History
Patient Care Technician/ EKG Technician
Community North Hospital
Indiana, PA
06.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
Client Support Specialist
Anthem BCBS
Indianapolis, IN
06.2013 - 04.2023
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Lead Bank Teller
Teachers Credit Union
Indianapolis, IN
10.2007 - 06.2013
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
Education
Nursing Science
Indiana University - Purdue University Indianapolis
Indianapolis, INWelding Certificate -
Ivy Tech Community College of Indiana
Indianapolis, IN01.2023
Warren Central High School
Indianapolis, IN05.2005
Skills
- Strong Work Ethic
- Good Communication
- Active Listening
- Multitasking Abilities
- Effective Communication
- Time Management
- Stress Tolerance
- Adaptable learner
- Teamwork and Coordination
- Attention to Detail
- Machine Setup and Shutdown
- Workstation Equipment Monitoring
- Quality Inspections and Reporting
- Punctual and Reliable
- Teamwork and Communication
- Positive Attitude
Timeline
Patient Care Technician/ EKG Technician
Community North Hospital
06.2023 - Current
Client Support Specialist
Anthem BCBS
06.2013 - 04.2023
Lead Bank Teller
Teachers Credit Union
10.2007 - 06.2013
Nursing Science
Indiana University - Purdue University Indianapolis
Welding Certificate -
Ivy Tech Community College of Indiana
Warren Central High School