Krystle Allen
Whittier ,CA
Summary
Proactive Billing Assistant and Customer Service Representative with extensive experience in resolving billing inquiries, maintaining accurate records, and supporting financial operations. Skilled in data entry, payment tracking, and invoicing with a strong focus on customer satisfaction. Bringing exceptional communication and organizational skills to advance career opportunities. Knowledgeable and dedicated customer service professional with extensive experience in 15 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Billing Assistant
PAX Pharmacy
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Produced and mailed invoices, payment reminders, and financial notices.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
- Contacted customers and third party payers to pursue payments.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
Member Service Representative
PIH Health Hospital - Whittier
01.2018 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Data Entry
MJ Soffee
02.2005 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Diploma Sterile Technician - Sterile Technician
Herzing University
Milwaukee, WI04.2024
High School Diploma -
La Mirada High School
La Mirada 06.2003
Skills
- Payment tracking
- Data entry proficiency
- Deadline-oriented
- HIPAA Compliance
- Customer Engagement
- Patient account management
- Month-end closing procedures
- Billing statement review
- Administrative Support
- 10-Key Data Entry
- Customer Contact
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Customer service support
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Paperwork and documentation
- Microsoft Office
- Self Motivation
- Billing and Invoicing
- Interpersonal Skills
- Goal Setting
- Professionalism
Timeline
Billing Assistant
PAX Pharmacy
07.2022 - Current
Member Service Representative
PIH Health Hospital - Whittier
01.2018 - 03.2021
Customer Service Data Entry
MJ Soffee
02.2005 - 10.2019
Diploma Sterile Technician - Sterile Technician
Herzing University
High School Diploma -
La Mirada High School
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