Krystle Benoit
Meridian,MS
Summary
Dynamic professional with a proven track record at Foundever, enhancing customer retention through exceptional service and empathy. Skilled in problem-solving and quick typing, adept at resolving complex issues, leading to increased customer satisfaction. Demonstrates strong teamwork and communication abilities, ensuring positive outcomes in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Chat Support Representative
Foundever
Wah
10.2017 - 11.2024
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Agent Representative
Iqor
Meridian Ma
01.2015 - 08.2017
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted in the creation of marketing materials geared towards attracting new customers in targeted demographics.
- Provided exceptional support to clients during the onboarding process, fostering strong relationships.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Domino's Pizza
Meridian Ms And Marrero La
08.2003 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
Lewiston Adult Ed
Lewiston, MESkills
- Quick typing
- Language fluency
- Empathy display
- Performance tracking
- Teamwork
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Multitasking Abilities
- Reliability
- Calm and professional under pressure
- Understanding customer needs
- Calm under pressure
- Verbal and written communication
- Money handling
- Customer relations
- Call center experience
- Data entry
- Goal setting
- Professionalism
- Issue and complaint resolution
- Complaint resolution
- Call center operations
Timeline
Chat Support Representative
Foundever
10.2017 - 11.2024
Agent Representative
Iqor
01.2015 - 08.2017
Customer Service Representative
Domino's Pizza
08.2003 - 08.2015
GED -
Lewiston Adult Ed