Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystle Benoit

Meridian,MS

Summary

Dynamic professional with a proven track record at Foundever, enhancing customer retention through exceptional service and empathy. Skilled in problem-solving and quick typing, adept at resolving complex issues, leading to increased customer satisfaction. Demonstrates strong teamwork and communication abilities, ensuring positive outcomes in high-pressure situations.

Overview

21
21
years of professional experience

Work History

Chat Support Representative

Foundever
10.2017 - 11.2024
  • Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.

Agent Representative

Iqor
01.2015 - 08.2017
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Assisted in the creation of marketing materials geared towards attracting new customers in targeted demographics.
  • Provided exceptional support to clients during the onboarding process, fostering strong relationships.
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Domino's Pizza
08.2003 - 08.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

Lewiston Adult Ed
Lewiston, ME

Skills

  • Quick typing
  • Language fluency
  • Empathy display
  • Performance tracking
  • Teamwork
  • Customer service
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Multitasking Abilities
  • Reliability
  • Calm and professional under pressure
  • Understanding customer needs
  • Calm under pressure
  • Verbal and written communication
  • Money handling
  • Customer relations
  • Call center experience
  • Data entry
  • Goal setting
  • Professionalism
  • Issue and complaint resolution
  • Complaint resolution
  • Call center operations

Timeline

Chat Support Representative

Foundever
10.2017 - 11.2024

Agent Representative

Iqor
01.2015 - 08.2017

Customer Service Representative

Domino's Pizza
08.2003 - 08.2015

GED -

Lewiston Adult Ed

Similar Profiles

CREATE PROFILE
Krystle Benoit