Krystle Berry
Lucedale,MS
Summary
Dynamic professional with a proven track record at RMR Mechanical, excelling in customer service and office management. Recognized for enhancing operational efficiency and implementing effective inventory management, resulting in significant cost reductions. Skilled in cash handling and conflict resolution, fostering positive client relationships and ensuring high standards of service delivery.
Overview
17
17
years of professional experience
Work History
Cashier, Shift Leader, Cook
H&H Chevron
Moss Point, MS
02.2015 - 05.2021
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Ensured cleanliness and organization of checkout area to promote safety and efficiency.
- Trained new cashiers on procedures and customer service best practices.
- Implemented improvements in checkout processes, reducing wait times for customers.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Collaborated with team members to optimize inventory management and stock replenishment practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Office Manager
RMR Mechanical
Cumming, GA
06.2004 - 04.2014
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated schedules and meetings for executive leadership, optimizing time management.
- Implemented new filing system improving document retrieval times significantly.
- Oversaw vendor relationships, negotiating contracts to enhance service delivery.
- Enhanced office supply inventory management processes, reducing costs effectively.
- Streamlined communication between departments, improving project collaboration and efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Medical Billing And Coding
MGCCC
Gautier, MSHigh School Diploma -
East Central High School
Hurley, MS05.2004
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Customer relations
Written and verbal communication
Professionalism and courtesy
Cash management
Conflict resolution
Product knowledge
Issue resolution
Complex Problem-solving
Merchandise restocking
POS system operations
Staff training
Guest inquiries
Attention to detail
Decision making aptitude
Reports and documents
Staff mentoring
Proficient in software
Timeline
Cashier, Shift Leader, Cook
H&H Chevron
02.2015 - 05.2021
Office Manager
RMR Mechanical
06.2004 - 04.2014
Medical Billing And Coding
MGCCC
High School Diploma -
East Central High School