Krystle Betancourt
Laredo
Summary
Dedicated Special Education Paraprofessional at Harmony School of Excellence offering 9 years of experience, skilled in IEP compliance and fostering positive behavior reinforcement. Successfully enhanced student engagement through tailored instructional support and effective communication with parents. Proven ability to manage classroom dynamics, ensuring a safe and productive learning environment for students with diverse needs.Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Special Education Paraprofessional
Harmony School Of Excellence- Harmony Public Schools
08.2015 - 05.2025
- Assisted teachers in developing and implementing individualized education plans for students with diverse needs.
- Provided support in classroom management to create a positive learning environment.
- Facilitated communication between students, teachers, and parents to enhance educational outcomes.
- Adapted instructional materials to meet the varying learning styles of students with disabilities.
- Monitored student progress and behaviors, reporting observations to lead educators for tailored interventions.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Oversaw class of students in absence of instructor.
Customer Service Representative
Convergys
06.2005 - 12.2006
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing through CRM systems, ensuring accurate and timely fulfillment.
- Trained new team members on customer service protocols and system navigation.
- Developed scripts for handling complex customer issues, improving resolution rates.
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Documented customer interactions accurately in CRM systems for future reference.
- Provided product information and troubleshooting support to enhance customer satisfaction.
- Collaborated with cross-functional teams to escalate complex issues effectively.
- Analyzed common customer concerns to recommend process improvements to management.
- Developed training materials that improved onboarding experience for new hires.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Arts - Double Major Psychology And Sociology
Texas A&M International University
Laredo, TX05-2017
Skills
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Verbal and written communication
- Teaching and instruction
- Instructional support
- Feeding assistance
- Personal hygiene assistance
- Reading instruction
- Positive behavior reinforcement
- Small group support
- Parental interaction
Languages
Spanish
Timeline
Special Education Paraprofessional
Harmony School Of Excellence- Harmony Public Schools
08.2015 - 05.2025
Customer Service Representative
Convergys
06.2005 - 12.2006
Bachelor of Arts - Double Major Psychology And Sociology
Texas A&M International University
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