Summary
Overview
Work History
Education
Skills
Personal Information
Additionalinformation
Timeline
Generic

Krystle Brasley

Davis,CA

Summary

Knowledgeable Customer Service Representative with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.

Overview

20
20
years of professional experience

Work History

Customer Service Agent

Delta Air Lines, Inc
02.2022 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Data Entry Operator

CGI Group
04.2019 - 04.2020
  • Entering customer and account data from source documents within time limits
  • Compiling, verifying accuracy, and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output

File Clerk

Law Offices of Llarena & Murdock
01.2018 - 01.2019
  • Work with both paper documents and electronic files, routine tasks like data entry, organization, crossreferencing, scanning, copying, organizing and maintaining records, handling mail and other clerical duties when needed

Service Center Representative

Covered California
11.2015 - 03.2016
  • Taking inbound calls, working with new and existing customers
  • Responsible for ensuring customer satisfaction and retaining business
  • Following established procedures and guidelines to address problems and complaints
  • Suggest solutions to drive positive outcomes
  • Providing the consumer, the correct information regarding health care plans
  • Assisting with new enrollments into a health insurance plan

Service Desk Representative

Target
07.2015 - 11.2015
  • Greeted customers and handled their concerns, complaints, returns, refunds and exchanges;
  • Directed customers to various store locations and assisted with purchase selections;
  • Set up seasonal decorations and displays;
  • Organized and stocked merchandise;
  • Maintained good public and employee relations;
  • Operated cash register;
  • Handled cash, credit card and ATM transactions;
  • Performed data entry and retrieval;
  • Returned loose clothing and merchandise items to proper departments;
  • Maintained a safe and orderly workplace

Customer Service and Sales Representative

Trumpette, Inc
11.2007 - 05.2012
  • Inventoried and ordered merchandise and advertising materials;
  • Handled shipping logistics to ensure products arrived at correct destinations;
  • Received and verified shipments;
  • Performed personal and online web-page marketing activities;
  • Sent out catalogues, brochures and other promotional materials;
  • Emailed, called, invited and scheduled guests to attend trade shows;
  • Utilized company credit card to book rooms and flights to and from trade shows;
  • Assisted customers in placing orders;
  • Filled out receipts and order forms;
  • Maintained a receipt log of items sold

Accounts Receivable Clerk

Trumpette, Inc
04.2005 - 05.2012
  • Operated office machines including photocopy, fax and ten-key calculator;
  • Sorted, processed and distributed mail;
  • Posted incoming payments, checks and invoices;
  • Matched checks against balances;
  • Researched unpaid and duplicate invoices;
  • Handled overdue credit accounts and mailed out invoices;
  • Contacted delinquent account holders concerning past due amounts;
  • Handled billing inquiries;
  • Verified accuracy of invoice prices and shipments;
  • Performed data entry and retrieval;
  • Printed and copied monthly statements;
  • Maintained existing customer accounts;
  • Handled cash, check, credit card and ATM transactions;
  • Prepared bank deposits;
  • Performed alphabetical and numerical filing;
  • Maintained records

Accounts Receivable Representative

Trumpette, Inc
04.2005 - 11.2007

Education

Associate of Applied Science - Office Accounting

Asher College
Sacramento, CA
01.2016

Skills

  • Call center experience
  • Retail Sales
  • Correspondence composition
  • Data Entry
  • Filing
  • Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Benefits Administration
  • Word Processing
  • Typing
  • 10 Key Data Entry
  • Accounting
  • Administrative experience
  • Accounts Receivable
  • QuickBooks
  • Multi-line phone talent
  • Outstanding communication skills
  • Empathetic and genuine
  • Service-oriented self-starter

Personal Information

Work Permit: Authorized to work in the US for any employer

Additionalinformation

Data Entry/Retrieval, 10 Key Typing, Detail Oriented, Excellent Customer Service, Answered Mute-Line Phone, Efficient, Organized, Inbound Call Center, QuickBooks, Payment Posting, Bookkeeping, Accounts Receivable, Inventory Control, Appointment Scheduling, General Office Duties, Microsoft Word 2010, Microsoft Excel 2010, Microsoft PowerPoint 2010, Microsoft Outlook 2010

Timeline

Customer Service Agent

Delta Air Lines, Inc
02.2022 - Current

Data Entry Operator

CGI Group
04.2019 - 04.2020

File Clerk

Law Offices of Llarena & Murdock
01.2018 - 01.2019

Service Center Representative

Covered California
11.2015 - 03.2016

Service Desk Representative

Target
07.2015 - 11.2015

Customer Service and Sales Representative

Trumpette, Inc
11.2007 - 05.2012

Accounts Receivable Clerk

Trumpette, Inc
04.2005 - 05.2012

Accounts Receivable Representative

Trumpette, Inc
04.2005 - 11.2007

Associate of Applied Science - Office Accounting

Asher College

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Krystle Brasley