Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystle Brown

Alvin,TX

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Diligent CSS & S representative with experience managing phone, online and consultative communications with customers. Proactively identified multiple opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

15
15
years of professional experience

Work History

Customer Support and Services

Southwest Airlines
02.2023 - Current
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Adhered to company policies, procedures and system documentation requirements.
  • Established positive relationships with clients through proactive communication and attentive listening skills.
  • Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
  • Achieved high levels of customer retention by consistently delivering outstanding support experiences.
  • Championed best practices within the support team, fostering a culture of continuous learning and growth.

Homemaker

Self-Employed
11.2009 - Current
  • Completed dusting, washing dishes, laundry and vacuuming for my children.
  • Maintained and organized children's rooms and communal spaces to minimize environmental and safety hazards.
  • Participated in fun group activities with other stay at home parents to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding my children with bathing and teeth brushing.
  • Scheduled and accompanied my children to medical appointments.
  • Managed household budget of 6 individuals.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring and consultation to my children's to enhance performance and professional development.

Shipt Shopper

Shopping For Individuals
04.2020 - 02.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Education

High School Diploma -

Stephen F. Austin
05.2001

Skills

  • Inventory Management Systems
  • Verbal and Written Communication
  • Upbeat and Outgoing Attitude
  • Loss Prevention Goals Monitoring
  • Verifying Order Accuracy
  • Proper Storage Procedures
  • Online Order Processing
  • Prioritizing Orders
  • Attention to Detail
  • Customer Service
  • Organization and Planning
  • Providing Feedback
  • Customer Education
  • Account Updates
  • Schedule Management
  • Proficient in multiple computer application
  • Research and due diligence
  • Support Services
  • Multitasking and Organization
  • Handling Complaints
  • Regulatory Compliance

Timeline

Customer Support and Services

Southwest Airlines
02.2023 - Current

Shipt Shopper

Shopping For Individuals
04.2020 - 02.2023

Homemaker

Self-Employed
11.2009 - Current

High School Diploma -

Stephen F. Austin
Krystle Brown