Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Krystle Charbonneau

Bay City,MI

Summary

Dynamic professional with a strong background in customer service and retail operations, honed at Old Navy. Proven ability to enhance guest engagement and optimize merchandising strategies. Skilled in effective multitasking and team collaboration, consistently delivering exceptional results while maintaining a welcoming environment. Committed to driving sales and improving customer satisfaction.


Overview

17
17
years of professional experience

Work History

Waitress

Zeps Coney Island
02.2024 - 05.2025
  • Delivered prompt and friendly service to enhance customer satisfaction.
  • Managed multiple tables efficiently during peak hours to ensure smooth operations.
  • Assisted in training new staff on menu knowledge and service standards.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Processed customer orders accurately using point-of-sale (POS) system.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Resolved customer complaints swiftly to maintain positive dining experiences.
  • Provided menu recommendations based on customer preferences to boost sales.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Painter

KMX Pro Painting
01.2017 - 02.2022
  • Prepared surfaces by cleaning, sanding, and priming for optimal paint adhesion.
  • Applied various painting techniques to achieve desired finishes on diverse surfaces.
  • Maintained tools and equipment to ensure efficient operation and quality results.
  • Collaborated with team members to complete projects within established timelines.
  • Assisted in selecting appropriate paints and materials based on project specifications.
  • Conducted quality checks on completed work to ensure compliance with standards.
  • Adapted quickly to changing project requirements while maintaining high-quality output.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.

Receptionist

Coustom Ink And Steel
03.2011 - 02.2016
  • Managed multi-line phone systems to ensure efficient call routing and customer service.
  • Coordinated appointment scheduling, optimizing front desk operations for enhanced visitor flow.
  • Developed and maintained filing systems, improving information retrieval and organization.
  • Assisted in training new reception staff on office protocols and customer interaction standards.
  • Responded to inquiries with professionalism, fostering positive relationships with clients and visitors.
  • Collaborated with team members to streamline communication between departments, enhancing overall service delivery.
  • Led initiatives for office supply management, ensuring availability while minimizing costs through strategic ordering practices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Merchandiser

Old Navy
11.2008 - 01.2011
  • Developed and implemented merchandising strategies to optimize product displays and enhance customer engagement.
  • Analyzed market trends to ensure competitive positioning of merchandise within retail environments.
  • Collaborated with cross-functional teams to coordinate promotional events and maximize sales opportunities.
  • Trained and mentored junior team members on effective merchandising techniques and best practices.
  • Conducted regular inventory assessments to maintain stock levels and minimize discrepancies.
  • Utilized data analytics tools to track sales performance and make informed decisions on product placement.
  • Led initiatives to redesign store layouts, improving traffic flow and increasing overall sales performance.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.

Education

GED -

Bay Arenac
Essexville, MI

Skills

  • Customer service
  • Effective multitasking
  • Greeting guests
  • Team collaboration
  • Retail store operations
  • Retail merchandising
  • Retail merchandising expertise
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Waitress

Zeps Coney Island
02.2024 - 05.2025

Painter

KMX Pro Painting
01.2017 - 02.2022

Receptionist

Coustom Ink And Steel
03.2011 - 02.2016

Merchandiser

Old Navy
11.2008 - 01.2011

GED -

Bay Arenac

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Krystle Charbonneau