Krystle Coles
San Jose,CA
Summary
Dedicated and detail-oriented professional with extensive experience in security operations, risk management, event security, and portfolio management. Proven ability to streamline processes, enhance efficiency, and support high-level executive operations. Strong interpersonal and communication skills with a robust background in managing large-scale events and ensuring compliance with safety regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SBO Portfolio Manager
Genentech / Allied Universal
03.2022 - Current
- Continuous improvement in the efficiency of various projects/processes through automations and/or streamlining workflows
- Ensuring that actions are executed and, in many cases, own and execute those actions
- Partner directly with various contracts, leadership, and senior management through the Portfolio Management process
- Prepare Communications Management Plan and Portfolio Management Plan for executives and key stakeholders
- Support in content development involving client and prospect presentation books, request for proposals, and other contract-related analyses.
Rotation: Risk and Compliance
Genentech/ Allied Universal
11.2020 - 06.2024
- Assisting the Sr. Program Manager of Risk and Compliance within Genentech's Security and Resilience Department by organizing data previously collected and consolidating it into one database
- Observing audits and risk assessments within the Security and Resilience Department
- Working with individuals in Genentech's Environmental Health and Safety Department as a learning tool.
Workforce Protection Travel Security
Allied Universal - Genentech
03.2020 - 01.2023
- Monitored daily international and domestic flight itineraries for Genentech and Roche employees provided by BCD travel and consolidated data into a document for Genentech Workforce Protection Sr. Manager.
Event Security Supervisor, Special Assignments and Events
Allied Universal at Genentech
06.2017 - 03.2022
- Primary security contact for Genentech's meetings & events on the South San Francisco campus, approx 12+ per week; 100 to 5,000 attendees
- Assisted in organizing and securing multiple product launches, Bell Ringing Events, Gives Back Week, First Friday HoHo celebrations, Executive Committee lunches, FDA Audits, South San Francisco Town Halls, and Government Affairs special events and tours
- Communicated with South San Francisco Police and Fire Departments for specific permits and road closures for large-scale events
- Provided presentations to Genentech employees about the company's policies and guidelines to ensure a safe and secure event/meeting
- Acted as a liaison for Genentech's Design and Construction team, Environmental Health and Safety Department, Corporate Relations, and Campus Managers to ensure all parties are informed and up to date
- Implemented and managed security support based on risk assessment, meeting content, and activities; informed Security Management of high-level meetings
- Supported and coordinated outside group meetings: arranged guest badges, check-in support
- Provided executive support for high-level meetings and arranged tours for VIP guests visiting the Genentech Campus.
Rotation: Finance Budget Analyst
Allied Universal - Genentech
06.2020 - 06.2021
- Reviewed and provided Allied Universal invoices to Genentech stakeholders and obtained approvals for payment
- Reviewed and provided other third-party vendor invoices to Genentech stakeholders and obtained approvals for payment
- Assisted with the Security and Resilience 2020 and 2021 budget
- Submitted vendor contracts to Genentech's legal team for signature approvals
- Created purchase orders for departments within Security and Resilience and kept track of existing purchase order balances
- Ran monthly budget reports within Tableau and submitted Security and Resilience's accruals and recodes to Genentech's Financial Department.
Genentech Security Operations Center Dispatcher
Allied Universal at Genentech
12.2014 - 06.2017
- Operated on CCURE 800 and CCURE 9000 (access control) and Integral Remote View and ExacqVision (video surveillance) software applications
- Monitored all alarm systems and received all incoming emergency calls made to dedicated extensions
- Security systems administrator role affecting the following tasks: creating security badges, updating personnel records, and receiving/approving/processing vehicle registrations, after-hours access requests, restricted areas access requests, badge replacement requests, on/off-boarding requests for employees and contractors
- Documented regular security operational activities and emergency responses using various Incident Management System tools; wrote detailed incident reports for cases of theft, property damage, suspicious individuals, workplace violence, or other unusual activities
- Operated on the Facilities Monitoring System (24x7 alarm monitoring system for all critical equipment throughout the campus).
Education
GED -
DeAnza Community College
Cupertino Skills
- Exposure management
- Presentation Skills
- Annual performance reviews
- Client Interfacing & Relationship Management
- Strong interpersonal & communication skills
- Problem-solving
- Leadership
- Meticulous attention to detail
- Excellent organizational skills
Certification
Open Source Intelligence - Start to Finish
Heatherington Group, Wanaque, NJ
Social Media Investigations & Monitoring
Heatherington Group, Wanaque, NJ
International Background Checks
Heatherington Group, Wanaque, NJ
Psychological First Aid Certificate
Johns Hopkins University, Coursera Online
Executive Protection Certificate
R.L. Oatman and Associates Inc, Baltimore, MD
Police Dispatcher & 911 Operator Certificate
South Bay Regional POST Academy, San Jose, CA
Timeline
SBO Portfolio Manager
Genentech / Allied Universal
03.2022 - Current
Rotation: Risk and Compliance
Genentech/ Allied Universal
11.2020 - 06.2024
Rotation: Finance Budget Analyst
Allied Universal - Genentech
06.2020 - 06.2021
Workforce Protection Travel Security
Allied Universal - Genentech
03.2020 - 01.2023
Event Security Supervisor, Special Assignments and Events
Allied Universal at Genentech
06.2017 - 03.2022
Genentech Security Operations Center Dispatcher
Allied Universal at Genentech
12.2014 - 06.2017
GED -
DeAnza Community College
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