Krystle Cruz

Assistant Manager

Hyde Park Hospitality

10.2023 - Current

Promoted from Supervisor to assistant Manager within six months based on performance, leadership capability, and operational reliability.
Support daily operations of a premium airport lounge, ensuring compliance with all Hyde Park Hospitality and client SOPs while maintaining elevated guest experience standards.
Assist with payroll processing, including administration of perfect attendance, food, commute, and holiday stipends, ensuring accuracy and compliance.
Participate in leadership and operational meetings.
Appointed as an authorized airport signatory, entrusted with operational accountability and compliance responsibilities.
Partner effectively with Sodexo and Hyde Park Hospitality leadership, ensuring alignment between clients expectations, operational standards, and daily execution.
Enforce rules, regulations, and safety protocols while fostering an inclusive, welcoming, and supportive team environment.
Lead, coach, and support staff tp promote engagement, accountability, and adherence to service and appearance standards.
Serve as a visible leader on the floor, balancing guest satisfaction with operational discipline in a fast-paced airport environment.
Manage overall day-to-day operations of the lounge, ensuring the standards of excellence are met.
Maintains a friendly, cheerful, and courteous demeanor at all times ensuring the highest level of guest experience. The ability to anticipate and meet the needs of guests, delivering best in class products and services with the commitment of continuous improvement. This includes seeking to meet guest needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult guests; reviewing complaints from internal/external guests and taking action to remedy the complaint; and treating the guest as valuable.
The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. This includes clearly communicating and reinforcing goals of team, unity, cooperation, and excellence
Behaving in an honest, fair, and ethical manner through all words and actions. Modeling high standards of ethics
The ability to motivate and inspire others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal instruction.
The ability to make a good decision or lead a good decision-making process. The understanding when to decide, when to consult subordinates or peers and bring in a collaborative approach to the process, and when to step back to let others decide.
Maintain excellent relationships with guests and clients as well as other departments