Krystle Dasilva
East Providence,RI
Summary
Senior Registered Behavior Technician with Autism Care Partners, skilled in applied behavior analysis and client engagement. Successfully implemented individualized treatment plans, enhancing social skills and learning. Recognized for fostering positive behavior change through effective reinforcement strategies, while building strong relationships with clients and interdisciplinary teams.
Overview
4
4
years of professional experience
Work History
Senior Registered Behavior Technician
Autism Care Partners
05.2024 - Current
- Implemented individualized treatment plans to enhance client learning and social skills.
- Monitored client progress and documented behavioral data for assessment reports.
- Collaborated with interdisciplinary teams to develop effective strategies for client support.
- Conducted one-on-one therapy sessions, reinforcing positive behaviors and skills acquisition.
- Assisted in training new staff on behavior intervention techniques and program protocols.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Front Desk Agent, Night Auditor
Marriot Hotel
10.2023 - 05.2024
- Managed check-in and check-out processes, ensuring efficient guest flow and satisfaction.
- Resolved guest inquiries and complaints, maintaining high service standards and positive experiences.
- Coordinated with housekeeping and maintenance to uphold cleanliness and functionality of hotel facilities.
- Processed reservations using property management system, optimizing room allocations for maximum occupancy.
- Developed strong rapport with guests, fostering loyalty through personalized service and attention to detail.
Night Auditor
Candlewood Suites Hotel
09.2022 - 09.2023
- Reconciled daily financial reports, verifying accuracy of transactions and addressing discrepancies.
- Provided exceptional customer service, resolving guest inquiries and complaints efficiently.
- Oversaw night audit procedures, maintaining compliance with hotel policies and industry standards.
- Trained new staff on operational workflows and customer service best practices to enhance team efficiency.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Front Desk Agent, Breakfast, Night Auditor
Home2 Suites By Hilton
09.2021 - 09.2022
- Managed guest check-ins and check-outs efficiently, ensuring smooth transitions.
- Coordinated room assignments based on guest preferences and special requests.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained accurate records of reservations and billing information using property management systems.
- Collected room deposits, fees, and payments.
- Implemented improvements in front desk processes, reducing wait times for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
High School Diploma -
E3 High School
Providence, RISkills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Natural environment training
- Prompting strategies
- Error correction techniques
- Picture exchange communication system
- Augmentative communication devices
- Visual supports implementation
- Relationship building
- Client engagement
- Registered behavior technician (RBT)
Timeline
Senior Registered Behavior Technician
Autism Care Partners
05.2024 - Current
Front Desk Agent, Night Auditor
Marriot Hotel
10.2023 - 05.2024
Night Auditor
Candlewood Suites Hotel
09.2022 - 09.2023
Front Desk Agent, Breakfast, Night Auditor
Home2 Suites By Hilton
09.2021 - 09.2022
High School Diploma -
E3 High School