Summary
Overview
Work History
Education
Skills
Timeline
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Krystle Dixon

DuBois,PA

Summary

Encouraging manager and analytics based problem-solver with a talent for team building, leading and motivating, as well as excellent customer relations success and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Strong leader and problem-solver dedicated to streamlining operations to increase customer satisfaction and improve organizational efficiency. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Xylem Inc.
01.2023 - Current
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Customer Service Representative

Sensus (Xylem Brand)
03.2021 - 01.2023


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained financial accounts by processing customer adjustments and performed monthly reports for distributors commissions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Trained staff on operating procedures and company services, operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.

BDC Service Representative

Spitzer Auto Group
11.2019 - 02.2021
  • Improved service and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reached out to customers after completed sales to discuss service options and to form a trusted relationship.
  • Assessed customer accounts to identify service needs and resolve issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Internet Sales Specialist and Advisor

Johnson Motors
03.2018 - 10.2019
  • Entered customer interaction details in database to track requests, document problems and record solutions offered.
  • Assisted 40+ customers in average daily by answering questions, responding to inquiries and handling telephone requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Education

High School Diploma -

DuBois Area High School
DuBois, PA

Emergency Education Instructor -

Bucks County Community College
Newtown, PA
11.2010

Certified EMT - Emergency Medical Technology

Butler County Community College
Butler, PA
08.2006

Skills

  • Complaint resolution
  • Digital marketing
  • Report/Data preparation & Analysis
  • Inter-department collaboration
  • SAP and ERP system knowledge
  • Training and mentoring
  • Key accounts development
  • Customer Retention & Account management
  • Business Development
  • Team Building and Leadership
  • Customer satisfaction measurement
  • Relationship Building

Timeline

Customer Success Manager

Xylem Inc.
01.2023 - Current

Customer Service Representative

Sensus (Xylem Brand)
03.2021 - 01.2023

BDC Service Representative

Spitzer Auto Group
11.2019 - 02.2021

Internet Sales Specialist and Advisor

Johnson Motors
03.2018 - 10.2019

High School Diploma -

DuBois Area High School

Emergency Education Instructor -

Bucks County Community College

Certified EMT - Emergency Medical Technology

Butler County Community College

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Krystle Dixon