Krystle Echols
Lake Station,IN
Summary
Communicative and motivated professional with years of experience in diverse social economic and ethic populations. Records of success in Health and Head Start industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Community Health Service Manager
Geminus Head Start
06.2022 - Current
- Inspected facilities and job sites to identify and correct potential hazards and verify safety and regulation compliance
- Led weekly safety discussions with department supervisors to increase safety awareness
- Promoted safety awareness through internal memoranda, newsletters, intranet and specific training programs
- Directed, supervised and evaluated Prenatal Life Coach team
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting
- Maintained communication and transparency with governing boards, department heads and medical staff
- Explained policies, procedures and services to employees and Partnership agencies
- Built work schedules, payroll and staff assignments, taking workload, space and equipment availability into consideration
- Recruited, hired and trained new staff and facility staff
- Maintained awareness of government regulations, health insurance changes and financing options
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends
- Kept informed of advances of CDC and Office of Head Start Guidelines
- Conduct CPR Trainings
- Build new MOU partnerships with agencies in the network
- Approved medications for new/ returning students.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
First AID/ CPR/AED Instructor
08.2019 - Current
- Instructs various CPR/AED, First Aid and Stop the Bleed courses in accordance with all required parameters
- Issues and collects all required paperwork in accordance with Heart To Beat procedures and files accordingly
- Issues various certification cards following all company policies and procedures
- Provide instruction to students via group discussion, lectures, and demonstrations, using media and training aids
- Conduct, evaluate, and facilitate practical exercises, and provide an after action review
- Update training records
Health Coordinator
Geminus Head Start
05.2020 - 05.2021
- Explained policies, procedures and services to employees
- Maintained records management system to process personnel information and produce reports
- Communicated with parents & staff with compassion while updating on medical records
- Trained new and current staff on updated health data requirement
- Coordinated work activities and scheduling of health screenings, mobile dental and record monitoring
- Maintained communication and transparency with governing boards, department heads and staff
- Conduct Lead, Hemoglobin, Hearing and vision screenings on enrolled students
- Conduct OHS screenings for Health and Safety Compliance
- Certified and Trained CPR for new/returning staff.
Family Advocate
Geminus Head Start
08.2017 - 05.2020
- Collaborated with families to assist in growth, development and education to increase potential
- Visited homes of families and maintained appropriate contact as directed by agency procedures
- Identified available community resources and programs for families of disabled children
- Managed heavy caseload of 140 and 48 cases effectively through well-developed time management, organizational and task prioritization skills
- Documented data and completed accurate updates to case records
- Planned, promoted and managed parent workshops on assisting children in attaining academic success
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Business Owner
Kjoe's Healthy Nutriton
02.2016 - 02.2017
- Assisted clients with mean plan development, addressing individualized dietary requirements
- Educated clients about therapeutic nutrition, ingredients selection, food prep and meal planning
- Put together realistic budgets based upon costs and fees for effectively operating business
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts
- Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
Assistant Store Manager
Family Express Corp.
06.2011 - 04.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed scheduling for store shifts to accomplish proper staffing at all times
- Trained and managed associates in customer service and sales techniques
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
- Assisted Store Manager in meeting standards for customer service and quality
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
PHD - Public Health
Capella University
Minneapolis, MN01.2027
MBA - Business Administration Management
Capella University
Minneapolis, MN09.2020
Bachelor of Science - Health Administration
DeVry University
Chicago, IL08.2018
Skills
- Managerial Competence
- Instructor
- Staff training and development
- Customer Relations
- Cross-functional communication
- Decisiveness
- Critical Thinking
- Quality assurance controls
- Staff supervision
- Team building
- Integrity
- Policy and Procedure Enforcement
- Inventory Management
- Project Planning
- Culture Development
Timeline
Community Health Service Manager
Geminus Head Start
06.2022 - Current
Health Coordinator
Geminus Head Start
05.2020 - 05.2021
First AID/ CPR/AED Instructor
08.2019 - Current
Family Advocate
Geminus Head Start
08.2017 - 05.2020
Business Owner
Kjoe's Healthy Nutriton
02.2016 - 02.2017
Assistant Store Manager
Family Express Corp.
06.2011 - 04.2015
PHD - Public Health
Capella University
MBA - Business Administration Management
Capella University
Bachelor of Science - Health Administration
DeVry University
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