Krystle Elseth
Clayton,CA
Summary
Proven track record in enhancing client satisfaction and retention at Comcast Cable Company, leveraging exceptional communication and Microsoft Excel skills. Spearheaded revenue growth initiatives and cultivated strategic partnerships, demonstrating adeptness in account management and cross-functional teamwork. Achieved significant improvements in team performance and customer service standards. Experienced Client Service Manager bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
21
21
years of professional experience
Work History
Client Service Manager
Comcast Cable Company
Clayton, CA
04.2020 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Created customer support strategies to increase customer retention.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
Enterprise Account Manager
Comcast Cable Company
Livermore, CA
12.2019 - 04.2020
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
Account Manager
Comcast Cable Company
01.2012 - 05.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Sales and Event Manager
Dublin Ranch Golf Course
Dublin, CA
09.2009 - 12.2012
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Coordinated florists, photographers, and musicians for events.
Wedding/Event Manager
Wente Vineyards
Livermore, CA
09.2003 - 04.2009
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Office Assistant
Moran Roofing
Livermore, CA
05.2003 - 12.2004
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
High School Diploma -
Las Positas College
Livermore, CASkills
- Client Relationship Building
- Resource referrals
- Exceptional communication
- Customer Relations
- Cross-Functional Teamwork
- Account Management
- Deadline-oriented
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Adherence to high customer service standards
- Relationship Building
- Team Building and Leadership
- Handling Escalations
- Product Knowledge
- Work Prioritization
- Customer-focused
- Issue Resolution
Timeline
Client Service Manager
Comcast Cable Company
04.2020 - Current
Enterprise Account Manager
Comcast Cable Company
12.2019 - 04.2020
Account Manager
Comcast Cable Company
01.2012 - 05.2019
Sales and Event Manager
Dublin Ranch Golf Course
09.2009 - 12.2012
Wedding/Event Manager
Wente Vineyards
09.2003 - 04.2009
Office Assistant
Moran Roofing
05.2003 - 12.2004
High School Diploma -
Las Positas College